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They don't want to accept my KYC. It's the third time I've been sent and they always say it's not clear enough. Please just accept and give me my money. Before I deposited my first KYC it was accepted at first but now it is not accepted anymore?! What's the point in that? I want you to pay me soon. I'm having a bad experience.

My id: 32853405

I have screenshots of everything from deposits to my profit and my attempts to make this KYC.

Eles não querem aceitar meu KYC. Já é a terceira vez que eu estou enviado e sempre falam que não está claro o suficiente. Por favor, só aceitem e me deem meu dinheiro. Antes de eu depositar o meu primeiro KYC foi aceito de primeira porém agora não é aceito mais?! Qual o sentido nisso? Quero que me paguem logo. Estou tendo uma péssima experiência.

Meu id: 32853405

Tenho prints de tudo, desde os depósitos, do meu lucro e as minhas tentativas de fazer esse KYC.

Hello Cassiano_Jesus,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is the verification ongoing? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, Cassiano_Jesus

Sorry, but your account is fully verified, can you please describe what's exactly the problem?

Thank you in advance!

Okay, now you say my account is verified, great. I made the withdrawal by muchbetter and still my WITHDRAWAL WAS REJECTED. I'm making a withdrawal once again today! I hope this time you guys pay me right and don't roll something I've been waiting a long time to get my money.

My muchbetter withdrawal number is correct.

As the screenshot shows, I made a withdrawal by PIX in my country, but this form of withdrawal just disappeared out of nowhere after I made the withdrawal and I was asked once again to verify it. Something I'm doing and I've done since before I deposited on this site. But I still haven't received anything on my account!

Muito bem, agora vocês dizem que minha conta está verificada, ótimo. Eu realizei o saque pela muchbetter e mesmo assim meu SAQUE FOI REJEITADO. Estou realizando um saque mais uma vez hoje mesmo! Espero que dessa vez vocês me paguem direito e não enrolem algo que eu já estou a um bom tempo esperando para ter o meu dinheiro.

O meu número para saque na muchbetter está certo.

Como o print mostra, eu realizei um saque por PIX no meu país só que essa forma de saque simplesmente sumiu do nada depois de eu fazer o saque e me pedirem mais uma vez para fazer a verificação. Algo que eu estou fazendo e fiz desde antes de depositar nesse site. Mas ainda não recebi nada na minha conta!

Dear Cassiano_Jesus

Please speak to live support to understand why the requests get rejected.

Thank you!

My loot was rejected again by you! I already did everything they asked and I confirmed it with support before making the last withdrawal and they told me everything was ok! I talked to support again and they told me to withdraw again.

I hope to get an answer soon and my money, I don't want this to take a month just to cash out.

Meu saque foi rejeitado de novo por vocês! Eu já fiz tudo que pediram e eu confirmei com o suporte antes de fazer o último saque e me disseram que estava tudo certo! Conversei de novo com o suporte e me falaram para fazer o saque de novo.

Espero receber uma resposta logo e o meu dinheiro, não quero que isso leve um mês só para sacar.

Dear IceCasino,

Can you please clarify why is the player's withdrawal request keep getting rejected?

My withdrawal was rejected again!

Meu saque foi rejeitado de novo!

I don't even want to think about the possibility that this is a casino made to rob people since there is proof of payment, but honestly, again my withdrawal was rejected? What reason will they give me now? before there was an error in the platform, now which one? To deposit with you is in seconds, to withdraw is an eternity.

Eu não quero nem pensar na possibilidade disso ser um cassino feito para roubar as pessoas já que existe provas de pagamento, mas sinceramente, de novo o meu saque foi rejeitado? Qual o motivo que vão me dar agora? antes foi que tinha um erro na plataforma, agora será qual? Para depositar com vocês é em segundos, para sacar é uma eternidade.

Last time I cashed out I talked to support and they told me that my money would go to muchbetter and that the last error was because of a platform error, that's ok. I accepted, but now it gave an error once again! If you don't want to pay me my profit, at least give me my deposits back.

I don't want to believe that a casino can be so cheap that they don't want to pay less than 50 dollars. You sure should earn 1000x more than that per day.

Na última vez que eu fiz o saque eu conversei com o suporte e me disseram que o meu dinheiro iria cair na muchbetter e que o último erro foi por causa de um erro na plataforma, tudo bem. Aceitei, só que agora deu erro mais uma vez! Se não querem me pagar o meu lucro, que pelo menos devolvam os meus depósitos.

Eu não quero acreditar que um casino possa ser tão muquirana a ponto de não querer pagar menos de 50 dólares. Vocês com certeza devem lucar 1000x mais que isso por dia.

This is already giving me a tremendous headache just because of 50 dollars. surreal. Then send me my deposit which IS REALLY MY MONEY back so they don't want to pay.

Isso já está me dando uma dor de cabeça tremenda só por causa de 50 d´ólares. Surreal. Que me enviem então o meu depósito que É REALMENTE MEU DINHEIRO de volta então já que não querem pagar.

Hello,

The withdrawals were failing due to the missing documents.

Having provided the documents, the transaction was approved. Money should arrive soon.

Kind regards

Dear Cassiano_Jesus,

Please let us know as soon as the money arrives.

Hello, according to our records the money was received by the player 15.07.2022 09:44:58 (UTC)

Dear Cassiano_Jesus, please kindly confirm.

Kind regards

Dear Cassiano_Jesus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.