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Good afternoon, I've been waiting for document evaluations for 3 months. My account is blocked, I can't deposit or withdraw. I've already sent 50 documents and nobody solves anything. Just have to wait.

Boa tarde, estou há 3 meses aguardando a avaliações de documentos. Estou com a conta bloqueada, não consigo depositar e nem efetuar saques. Já mandei 50 documentos e ninguém resolve nada . Só manda aguardar .

Hello nyquemarques,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Did you ever deposit into the casino or have any balance on your account?

Looking forward to your answer.

Regards,

Nick

Since the 04/07, my account is blocked for deposit, both are already approved, I don't have a balance because I played to lose because I gave up waiting. I get in touch every day and they just wait for an email that never arrives.

Desde do dia 04/07 , minha conta esta bloqueada para depósito, todos os dois já estão aprovados , não tenho saldo pq eu joguei para perder pq desisti d esperar. Entro em contato todos os dias e eles só mandam aguardarem email que nunca chega .

Dear nyquemarques,

As long as you do not have any balance on your casino account, the casino can keep it closed forever if they decide to without any explanation.

Well , land without law . That's why they steal. The rules are in favor of the casino so that people sink further and further.

Pois é , terra sem lei . Por isso que roubam . As regras são a favor ao casino para que as pessoas se afundam cada vez mais .

Hello nyquemarques

According to our records, your account is fully verified.

Is there any issue we could assist you with?

Thank you in advance!

Kind regards

No, I can't make any kind of deposit. It is blocked for deposit. Any method is giving this.

Não está, não consigo fazer nenhum tipo de depósito. Esta bloqueada para depósito. Qualquer método esta dando isso.

Hello, nyquemarques

We've checked your profile, there are no limits applied from the casino side.

Please speak to support to get assistance re deposits.

Thank you in advance!

Kind regards

Dear nyquemarques,

Did you do as the casino recommended? Is there any update regarding your deposits?

I did and still nothing solved

Fiz e nada resolvido ainda

Dear nyquemarques

Please kindly try now

Kind regards

I got it , thank god . Sorted out. Thanks

Consegui , graças a deus . Resolvido. Obrigada

Thank you nyquemarques for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick