IceCasino - Die Zahlung des Spielers hat sich verzögert.

I've been waiting for a payout from Ice Casino since 26th April. According to their support, the payout was successfully verified and it's now up to the payment provider. I keep hearing the same thing. I have received neither confirmation nor money in my account.

Ich warte seit dem 26.4 auf eine Auszahlung von ice Casino laut Support wurde die Auszahlung erfolgreich gefrüft und es würde jetzt am zahlungsanbieter liegen. Ich bekomme immer das selbe zu hören. Ich habe keine Bestätigung oder geld auf dem Konto.

Dear kffcbpgvbj,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello, I am fully verified.

I had 195 euros paid out last month.

According to the casino terms and conditions, a payout takes a maximum of 5 days.

I have never had any problems at this casino.

Hallo ich bin vollständig verifiziert.

ich habe letzten Monat 195 Euro auszahlen lassen.

laut Casino AGBs dauert eine Auszahlung maximal 5 Tage.

ich hatte in diesem Casino noch nie Probleme.

Good day, nothing has happened yet. Support always responds with the same statements.

Guten Tag bis jetzt hat sich noch immer nichts getan. Der Support reagiert immer mit den selben aussagen.

I fully understand your frustration, kffcbpgvbj. However, I will set the timer for additional 3 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Thanks

Danke

info

Who would have thought.

After almost 2 weeks, Ice Casino credited my withdrawal back to my gaming account (payment declined).

With the statement that there were allegedly technical problems.

which I don't believe!

I have to request a new payout and wait again!

Info

Wer hätte es gedacht.

Ice Casino hat nach fast 2 Wochen meine Auszahlung auf das spielkonto zurück gebucht (Zahlung abgelehnt).

Mit der Aussage das es angeblich technische Probleme gab.

was ich nicht glaube!

Ich soll eine neue Auszahlung beantragen und wieder warten!

Quick info: after 13 days of threatening customer support at 3:50 p.m. today that I would go to a lawyer, the payment was approved 2 minutes later at 3:52 p.m.! So no technical problems! The money was simply held back. Stay away from this casino, I will not deposit anything there anymore!

Kurze Info nachdem ich heute nach 13 Tagen dem Kundensupport um 15:50 Uhr damit gedroht habe zum Anwalt zu gehen wurde die Zahlung 2 Minuten später um 15:52 genehmigt! Also keine technischen Probleme! Einfach nur das Geld zurück gehalten. Lasst die Finger von diesem Casino ich werde dort nichts mehr einzahlen!

Hello,

Can you kindly confirm that the winnings were received ?

Kind regards

Yes, received after much back and forth.

Ja erhalten nach langem hin und her.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, kffcbpgvbj, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru