Instaspin Casino - Die Gewinne des Spielers wurden nicht korrekt gutgeschrieben.

Hello, I signed up with instaspin yesterday and immediately deposited 25 Euros, including a 100% bonus. I have since turned that into 700 Euros.

Then, I checked to see how much more in percentage I need to 'cycle' through in order to properly use the bonus. I believe it was still 1.5 percent and I had approximately 600 Euros left.

So, I started playing the game Big Bass Splash, betting 80 cents to complete the remaining percentage of the bonus playthrough requirements. After achieving this (which happened very fast), 575 Euros was immediately deducted from my balance, leaving me with only 24 Euros in my player account instead of 600.

I've written to Support several times, but they've only responded that they can't do anything and they would forward it to the IT department. Since then I haven't heard anything. Please help me.

Hallo, ich habe mich gestern bei instaspin angemeldet, und gleich 25 Euro eingezahlt inklusive 100 % Bonus. Daraus habe ich zwischenzeitlich 700 Euro gemacht.

Dann schaute ich mir an, wieviel Prozent ich noch benötige um den Bonus vorschriftsmäßig umzusetzen, es waren glaube ich 1,5 Prozent noch und ich hatte noch ca 600 Euro drauf.

also startete ich in das Spiel Big Bass Splash und spielte auf 80 Cent die letzten Prozent der Umsetzung herunter. Nachdem ich das erreicht hatte (ging ja sehr schnell) wurden mir sofort 575 Euro von meinem Guthaben abgezogen, sodass ich nurnoch 24 Euro auf meinem Spielerkonto habe anstatt 600.

ich habe mehrfach mit dem Support geschrieben, die nur meinten das sie nichts machen können, sondern das an die it. Abteilung weiterleiten. Seitdem habe ich nichts gehört. bitte helft mir .

Dear Kingeckrim,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Instaspin Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please send me the link to the bonus or a screenshot of the bonus you took?

Kindly send me the transcript of the conversation between you and customer support regarding the issue with your balance. My email address is veronika.l@casino.guru. Alternatively, you may post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, I sent you an email

Hallo ich habe ihnen eine Mail gesendet

I tried to write to support again, I got the same ready-made answer 20 times. Can you please contact the manager as quickly as possible?

Ich habe nochmals versucht mit dem Support zu schreiben , ich habe 20 mal die selbe vorgefertigte Antwort bekommen. Könnt ihr bitte schnellstmöglich Kontakt zu dem Manager aufbauen ?

Can you please forward me your gaming history in Excel format? You may request it directly from the casino and then send it to my email address: veronika.l@casino.guru. Do I understand correctly that your balance was deducted only due to a technical error, not due to you breaching the bonus terms and conditions?

Can be closed, I took care of it myself

Kann geschlossen werden habe mich selbst gekümmert

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.