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I made a deposit via bank transfer, but I have been waiting for 12 hours and the money still hasn't appeared in my gaming account.

Ho effettuato un deposito tramite bonifico bancario ma sono 12 ore che aspetto e ancora mi devono arrivare i soldi sul conto gioco

Dear castellogianmichele,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards, 

Dominika

I also contacted my bank and they said that for them it was done and they have it, that is, for them the transfer went out

Ho contattato anche la mia banca e hanno detto che per loro è stato effettuato e gli risulta, cioè per loro è uscito il bonifico