JackMillion Casino - Die Einzahlung des Spielers wurde dem Konto nie gutgeschrieben.

Despite sending them a bank receipt and a screenshot of my account where it can be seen that the 500% have gone, and spending hours in the chat without any solution, they insist that my bank refund the transfer in 2 days, when my bank has told me clearly that the transfer is ISSUED. On the same day today, 6 of the 7 admissions did arrive and coincidentally the one with the highest amount, NO. A guy named Antonio has had me in the chat for hours to NOT help me at all. They never respond to emails nor is the account manager there. The lack of transparency is a shame when all they had to do was monitor the transfers received. DO NOT deposit money in this casino, it is a scam and they only want to keep your money

A pesar de enviarles justificante bancario y pantallazo de mi cuenta donde se aprecia que los 500% han salido, y de pasar horas en el chat sin solución alguna, insisten en que mi banco reintegrara la transferencia en 2 días, cuando mi banco me ha dicho claramente que la transferencia está EMITIDA. En el mismo día de hoy 6 de las 7 ingresos si llegaron y casualmente el de mayor importe, NO. Un chico llamado Antonio me ha tenido horas en el chat para NO ayudarme en nada. Jamás responden a los emails ni está la manager de la cuenta. Es una vergüenza la falta de transparencia cuando lo único que tenían que hacer era supervisar las transferencias recibidas. NO ingreséis dinero en este casino que es una estafa y solo buscan quedarse con tu dinero

Dear Pikaro,

Thank you very much for submitting your complaint. I’m afraid, I am not completely sure I understand what happened. Could you please elaborate? Did you make a deposit but it has not been credited to your casino account?

I will be waiting for your reply patiently.

Best regards,

Kristina

Good morning.

Yes, I made a deposit of €500 through the modality of the "Instant transfer" page but according to what they indicate they have not received it. The money has come from my account and from experience in other Transfers it must have arrived in a matter of minutes. I contacted customer service and sent them the receipt and they still tell me that they are not going to give me my money. My bank can't do anything because the money has already left my account.

Buenos días.

Si, hice un depósito de 500€ a través de la modalidad de la página de " Transferencia instantánea " pero según indican ellos no lo han recibido. El dinero ha salido de mi cuenta y por experiencia en otras Transferencias le ha debido llegar en cuestión de minutos. Contacte con atención al cliente y le envié el justificante y aún así me dicen que no me van a dar mi dinero. Mi banco no puede hacer nada por que el dinero ya ha salido de mi cuenta.

Good morning,

Finally after talking with Luca, one of the managers, he solved my problem in its entirety and the Casino restored my €500 to my user account. I appreciate your help along with Casino guru's. All the best

Buenos días,

Finalmente tras hablar con Luca, uno de los encargados, resolvió mi problema en su totalidad y el Casino restableció mis 500€ a mi cuenta de usuario. Agradezco su ayuda junto con la de Casino guru. Un saludo

Dear Pikaro,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru