Jackpoty Casino - Das Spielerkonto wurde nach mehrjährigen Versuchen geschlossen.

Hi

I have been trying to delete my account for YEARS and absolutely nothing happened.

My account was finally closed TODAY after YEARS!

I demand the casino to refund ALL DEPOSITS!

Unfortunately, I no longer have the old emails but I tried several times to close the account without success.

Today, after YET ANOTHER DEPOSIT, it was finally closed!

Hy

Ich habe jetzt über JAHRE versucht mein Konto zu löschen und es passierte einfach rein garnix.

Mein Acc wurde HEUTE nach JAHREN endlich geschlossen!

Ich verlange von dem Casino ALLE EINZAHLUNGEN zurück zu erstatten!

Leider habe ich die alten Mails nicht mehr aber ich habe etliche male versucht den Acc schliessen zu lassen ohne Erfolg.

Heute nach WIEDER EINER EINZAHLUNG wurde er endlich geschlossen!

Dear nix1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain what is your reason for closing your casino account and what reason you gave to the casino?
• Do I understand correctly that you didn't save any of your account closure requests?
• When did you create your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have been trying to close my account for years and it was ignored!

Unfortunately I no longer have the emails, my spam folder has deleted them.

The reason I wanted to close my account was because of the substandard RTP...

I have deposited more than enough and to date I have not been able to win anything at this casino.

This whole thing has been going on for years and I never want to hear about this casino again.

Ich habe mein Konto über Jahre hinweg gesucht zu schliessen was ignoriert wurde!

Ich habe leider die Mails nicht mehr mein Spamordner hat sie gelöscht.

Der Grund warum ich mein Konto schliessen wollte war der unterirdische RTP...

Ich habe mehr als genug eingezahlt und bis dato habe ich nicht 1 mal auch nur irgendwas in diesen Casino gewinnen können.

Das ganze ging jetzt Jahre und ich möchte nie wieder was von diesen Casino hören.

Thank you for your reply, nix1. Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.

If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your understanding.

Dear nix1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.