Jokabet Casino - Das Konto des Spielers ist gesperrt, Auszahlungen stehen aus.

I am new to the casino. I deposited more than €3000 in about a week. I was lucky that over the weekend I won and made a withdrawal of €700 and another of €2890. They asked me to verify my account, so I verified everything: email, mobile number, bank card, and they make me wait because they needed a bank statement, which I also sent, but nothing.

Then I found that they suspended my account, making it seem like I am a criminal. They have not approved my statements and the withdrawals are still there.

When I opened my bank account a few hours later, I found €470 in red in my bank account due to duplicated charges from the casino deposits.

I am really nervous and don't know what to do. I am a normal player with everything in order. I don’t understand what’s happening and it worries me. I need a solution.

Soy nueva en el casino,deposite más de 3000€ en una semana más o menos,con la suerte que el fin de semana recupere e hice un retiro de 700€ y otro de 2890€,me pidieron verificar lacuenta verifique todo correo,núm de móvil,tarjeta bancaria y me tienen esperando porque necesitaban extracto bancario ,también lo envié y nada.

Luego me encuentro que me suspenden la cuenta...como si yo no sé fuera una delincuente,cosa que no aprueban mis extractos y los retiros allí están.

Voy a abrir mi cuenta bancaria unas horas después y me encuentro 470€ en rojo en mi cuenta bancaria ,cobros duplicados de depósitos del casino....

Estoy de los nervios no se qué hacer ,yo soy un a jugadora normal con todo en regla no se qué pasa y me preocupa,necesito una solucion

Hello Natybe,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jokabet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about? Did they specify the reason of blocking your account?

Looking forward to your answer.

Regards,

Nick

Good afternoon, you have not specified why my account was suspended.

There is a novelty that today they deposited the withdrawal of $700 euros but since there were duplicate charges I was left with a little more than 200 euros. Yesterday I sent about five emails and no one answered me and today another five months without a response

I have verified the email, the phone number, my ID, my bank card with which I deposited and the only thing missing was the bank statement which when they suspended my account I sent it and then four hours later when they notified me that I received a deposit from a person of one hundred euros I go to check my account and I find that I had eaten the one hundred euros that had been deposited to me and my account was in the red minus 370 euros, meaning that they charged me 470 euros more which is now withheld so I continue to insist that they return it because once it is collected I don't know how it will be done

I send you a screenshot with a time of approximately 2 p.m. with the balance at 0.98 cents. That was at the time they suspended my account, then when they notify me that they are making a deposit, my son is exactly going to review my account and tell me I am surprised that I have it negative at 18 hours so I sent them an email with the screenshots because apart from that my bank does not approve any operation if I do not have money the balance is insufficient because all the operations are the ones I have to approve with my verification code in my home banking.

I trust that this will be resolved soon the withdrawal of $2,890 euros was returned to my account today my account is still suspended I spoke to the chat and they told me how to withdraw it again so the withdrawal is pending from today I trust I hope they do it but never Something similar had happened to me when I am handing over all my data, I get the impression that they only want the players to lose and when you win something they have intentions of scamming or I don't know, I repeat again I trust that it will be solved and and my experience was short-lived. stay at the casino because I registered last week and I already put the account on hold so nothing,

I send the screenshots of the statements when the account is suspended and then 4 hours later when my bank account is negative and they are all charges from the casino.

Buenas tardes no me han especificado el porqué me suspendieron la cuenta

Hay una novedad que hoy me ingresaron el retiro de $700 euros pero al haber cobros duplicados me quedó un poco más de 200 euros ayer mandé como cinco mails y nadie me contestó y hoy otros cinco meses sin respuesta

He verificado el email el número de teléfono mi DNI mi tarjeta bancaria por el cual deposité y solo faltaba el extracto bancario el cual cuando me suspenden la cuenta lo envío y luego a las cuatro horas como me avisaron que recibí un ingreso de una persona de cien euros voy a revisar mi cuenta y me encuentro que me había comido los cien euros que me habían depositado y tenía la cuenta en rojo menos 370 euros o sea que me cobraron 470 euros de más lo cual ahora está retenido por eso sigo insistiendo de que me lo devuelvan porque una vez cobrado no sé cómo hará

Les envío captura de pantalla con horario el de las 14 horas aproximadamente con el saldo en 0.98 céntimos eso fue en el momento que me suspenden la cuenta, luego al avisarme a mí que me hacen un ingreso mi hijo exactamente voy a revisar mi cuenta y me encuentro con la sorpresa de que la tengo en negativo a las 18 horas entonces les mandé un email con las capturas de pantalla porque aparte mi banco no aprueba ninguna operación si no tengo dinero sale saldo insuficiente porque todas las operaciones son las tengo que aprobar yo con mi código de verificación en mi home banking.

Confío que esto se solucione pronto el retiro de $2,890 euros me lo devolvieron a la cuenta hoy mi cuenta sigue suspendida hablé con el chat y me indicó cómo retirarla de nuevo así que el retiro está pendiente desde hoy confío espero de que me lo hagan pero nunca me había pasado algo semejante cuando estoy entregando todos mis datos, me da la impresión que sólo quieren que pierdan los jugadores y cuando uno gana algo tienen intenciones de estafar o no sé, vuelvo a repetir confío en que se va a solucionar y y duró poco mi estadía en el casino porque me registre la semana pasada y ya metí en la cuenta suspendida así que nada,

Envío las capturas de pantalla de los extractos cuando se suspende la cuenta y luego a las 4 horas cuando me cuenta bancaria está en negativo y todos son cargos del casino.

There is news Megan returned the overcharged money to the bank account.

But today, surprise, my account has been closed with a pending withdrawal of two thousand eight hundred and ninety euros. I take it as a robbery and they don't give me any explanations and they don't write me emails. I have written an email from another email. I am very disappointed, angry, sad, I need I'm not going to let him steal my money

Hay novedades Megan devuelto el dinero cobrado de más en la cuenta bancaria.

Pero hoy sorpresa mi cuenta eh me la han cerrado con un retiro pendiente de dos mil ochocientos noventa euros yo lo tomo como un robo y no me dan explicaciones y no me escriben mails he escrito un mail de otro correo electrónico estoy muy decepcionada enfadada triste necesito mi dinero no voy a dejar que me lo robe n

I thank you very much for your help and understanding, I just received the last withdrawal and everything was resolved, I only recommend that no one play in this casino, I was lucky but I drove them crazy with chat and emails that they never answered, but the good thing I get from this is that Never more!! THANK YOU

Le agradezco mucho su ayuda y comprensión,acabo de recibir el último retiro y todo solucionado,solo recomiendo que nadie juegue en este casino ,yo tuve suerte pero los volví locos a chat y a emails que nunca contestaron,pero lo bueno qur saco de esto que Nunca MAS!! GRACIAS

Dear Natybe,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru