KingBit Casino - Die Auszahlung des Spielers wurde zurückgehalten.

I recently joined this casino from your site as it had good bonuses and a good review from yourselves. After depositting i received bonus and wagered it all which took a long time because of wagering requirements. I won a fairly good amount of £1000 and when i came to withdraw thats when the problems started they claimed i used a vpn which i did not even know what one was before i played surely just a way of getting out of paying winnings and have now removed balance from my account.

Dear jeremy1234,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please confirm that you have never used VPN (Virtual Private Network) to alter your location? Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules.

The problem with using the VPN is that you might be involuntarily connected to another IP address that is related to a different casino account in the same gambling establishment, hence, it seems as if you created multiple accounts from one IP address. Or, on the other hand, a player might be using VPN to hide that they’re accessing the casino’s website from a restricted jurisdiction.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela 

No vpn was used they sent me a screenshot of different ips i logged on with only a few digits changed which i presume is the issue with my wifi i have had the past week it keeps dropping and reconnecting between mobile data and broadband.

Thank you, jeremy1234, for the clarification. Could you please forward any relevant communication to petronela.k@casino.guru?

Dear jeremy1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

What relevant communication do you need?

Between you and the casino, please. Ideally, please include the abovementioned screenshot that you received from the casino. Thank you in advance.

Dear jeremy1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.