Lucky Days Casino - Spieler beschwert sich, dass er nichts gewonnen hat.

Hello, I deposited a total of € 3,180.00 at Lucky Days Casino via instant transfer and have not won anything! And I have not paid anything out until today! Is that normal?? Tried different games, different sales and nothing and nothing !!!! Totally empty twists. Always and always! I'm totally dissatisfied with the service! I've never experienced anything like it! You feel really uncomfortable! Dear company, please solve the problem! Thank you and best regards, Atidzhe Ibryam

Hallo, ich habe an Lucky Days Casino insgesamt 3180,00€ eingezahlt via Sofort - Überweisung und habe nichts gewonnen!Und habe bis heute nichts ausgezahlt!! Ist das normal?? Habe probiert verschiedene Spiele, verschieden Umsätze und nichts und nichts!!!! Total leere Drehungen. Immer und immer! Ich bin total mit den Service unzufrieden!So etwas habe ich noch nie erlebt! Man fühlt sich richtig unwohl!!! Liebes Unternehmen, löse das Problem bitte! Vielen Dank und viele Grüße, Atidzhe Ibryam

Dear Atidzhe,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

Dear Atidzhe,

We haven't receive any answer from you yet. I'll extend the timer by 7 days. Please note, that if you fail to answer us we will be forced to reject your complaint.

Best regards,

Nick

We are now rejecting the complaint as the player was non-responsive.