Hallo,
Ich habe am 04.02 um 04:05 Uhr in dem Casino eingezahlt und die Einzahlung wurde mir sofort als "abgelehnt" angezeigt. Wahrscheinlich weil ich die Transaktion erst 14min später (also um 04:19Uhr) bestätigt habe, was wahrscheinlich zu lange gedauert hat. Das Casino hat daher von mir einen Kontoauszug von Skrill erhalten, streiten aber ab, dass ich dort eingezahlt hätte.
Hello, I made a deposit on February 4th at 4:05 a.m. that never arrived at the casino. So I was supposed to upload a bank statement from Skrill yesterday, which I did. Now I asked again and suddenly they want to tell me that the deposit was made in another casino. Although I'm 1000% sure because I immediately wrote to support there on February 4th.
Hello,
I made a deposit at the casino on February 4th at 4:05 a.m., which was immediately shown as "rejected." This was likely because I confirmed the transaction 14 minutes later (at 4:19 a.m.), which might have been too long of a delay. As a result, I provided the casino with a bank statement from Skrill, but they're denying that I made a deposit there.
I deposited on February 4th at 4:05 a.m., but the money never appeared in my casino account. So, I was asked to provide a bank statement from Skrill, which I did promptly. However, when I asked about it again, they suddenly claimed that I had made the deposit at a different casino. I am 1000% sure of my actions because I contacted their support immediately after depositing on February 4th.
Hallo,
Ich habe am 04.02 um 04:05 Uhr in dem Casino eingezahlt und die Einzahlung wurde mir sofort als "abgelehnt" angezeigt. Wahrscheinlich weil ich die Transaktion erst 14min später (also um 04:19Uhr) bestätigt habe, was wahrscheinlich zu lange gedauert hat. Das Casino hat daher von mir einen Kontoauszug von Skrill erhalten, streiten aber ab, dass ich dort eingezahlt hätte.
Hello, I made a deposit on February 4th at 4:05 a.m. that never arrived at the casino. So I was supposed to upload a bank statement from Skrill yesterday, which I did. Now I asked again and suddenly they want to tell me that the deposit was made in another casino. Although I'm 1000% sure because I immediately wrote to support there on February 4th.