Mad Money Casino - Der Rückzug des Spielers wurde verzögert.

Hello got cashback from the casino after I had deposited 25 euros it was 7.50 euros then I got lucky at who wants to be a millionaire rush and won 140 euros except for a hundred euros I gambled away the money again and then paid on bank withdrawal from the casino confirmed the payout to me by mail but then the sea was still I tried to write via live chat more often but only a bot came who referred me to the email said done a mail was written nothing because I was used to the casino within one or two When I paid out to my bank account, I didn't understand what the problem was because I had already solved some problems with casinos when paying out. I'll try it with you guys

Hallo habe cashback vom casino bekommen nachdem ich 25 euro eingezahlt hatte es waren 7.50 euro dann hatte ich bei wer wird millionär rush glück und gewann 140 euro bis auf hundert euro verspielte ich das geld wieder und zahlte dann auf bankauszahlung aus das casino bestätigte mir die auszahlung per mail aber dann lag der see still ich hab dann öfter versucht per livechat zu schreiben aber da kam nur ein bot ran der mich auf die email verwies gesagt getan ne mail geschrieben kam auch nichts da ich es gewöhnt war das das casino innerhalb ein bis zwei tgen auf bankkonto auszahlte verstand ich nicht was das problem ist da ich hier schon einiefge probleme mit casinos bei auszahlungen gelösz hatte versuche ichsmal bei euch

Dear bladestar,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed since the 9th of November?

Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Could you please advise what the disputed amount stands for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No, no notification from the casino, I tried to do live chat, but only one bot always answered, who referred you to the email, then wrote an email to the casino, and there was no answer either

nein keine mittellung seitens des casinos habe versucht livechat zu machen aber da geht immer nur ein bot ran der einen auf die email verweist habe dann eine email an das casino geschrieben auch da keine antwort

hello why no answer from you

hallo warum keine antwort von euch

I'm sorry, but you didn't answer my previous question. Is the withdrawal pending inside your account since the 9th of November? Could you please clarify what the disputed amount corresponds to? The screenshot shows only a withdrawal of €100.

I made a commitment because I wrote to you via ha dy and it's very small, of course it's only a hundred euros

what actually makes it worse and yes the payout has been hanging in there since 9 november they wrote me an email in english on 21 novembrr that they supposedly have a new payment system and they will let you know when the payout is on the way then they have it but no longer reported

ich hab mich da ich an euch per ha dy geschrieben hab und es sehr klein ist verschrieben es sind natürlich nur hundert euro

was es eigentlich noxh schlimmer macht und ja die auszahlung hängt seit dem 9 november da drin sie haben mir am 21 novembrr eine email in englisch geschrieben das sie angeblich ein neues zahlungssystem haben und sie sich melden wenn die auszahlung auf dem weg ist danach haben sie sich aber nicht mehr gemeldet

that's what they sent

das haben sie geschickt

Now I've answered the question and you still don't write back hmmmm

jetzt hab ich die frage beantwortet und ihr schreibt immer noch nicht zurück hmmmm

Thank you very much, bladestar, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

PS: I have adjusted the disputed amount from €1,100 to €100.

but it's been taking a long time for you to get an answer lately

es dauert die letzte zeit aber sehr lange bei euch bis anworten kommen

Dear bladestar,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Mad Money Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Mad Money Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Good morning,

I apologize on the delay on this. Does the player have a Skrill account or Crypto wallet we can use as an alternative method since we are having issues with bank transfer? If so I will check on getting this payment sent asap.

Thank you

I have a myfinity account, the ewallet number is 5001000001656949, it would work there too, I saw in madmoney casino that they offer it as a payout method

ich habe einen myfinity account die ewallet nummer ist 5001000001656949 da würde es auch gehn hab in madmoney casino gesehn das sie es als auszahlungsmethode anbieten

Okay I can check on this, Do you also have a Skrill or Crypto just in case?

Thank you

Nice that the casino still hasn't paid out, although you wrote that you took care of it, nothing happened

schön das das casino immer noch nicht ausgezahlt hat obwohl sie geschrieben haben das sie sich drum kümmern ist nichts passiert

Hello, what will happen to my complaint?

hallo was wird nun aus meiner beschwerde passiert hier noch was keine auszahlung immer noch nicht

Dear Mad Money Casino,

Could you please pay the player as soon as possible and respond to this complaint when you do so?

I am looking forward to your response.

Kind regards,

Stefan

Still the payout is pending unbelievable

Immer noch steht die auszahlung in pending unglaublich

Now, out of desperation, I canceled my bank payment and tried to pay out with myfinity. System error please contact support, who doesn't feel like answering. Lifechat isn't there at all, because only the bot leads to email and email is not answered. That's good for your reputation

nun aus verzweiflung hatte ich meine bankauszahlung abgebrochen und versucht mit myfinity auszuzahlen system error please contact support der gefühlt ja nich antwortet lifechat gibs ja garnicht weil nur bot der zu email leitet und email wird nicht geantwortrt das zu eurer guten reputation

Ps there are only crypto currencies bank or myfinity available to me anyway, skrill as you wrote doesn't exist there at all

Ps es stehn mir sowieso nur crypto währungen bank oder myfinity zur verfügung skrill wie sie geschrieben haben gibs da gar nicht

you can close the case now because i couldn't pay out i kept playing slots and lost everything

anyway thank you very much for your effort have a good slide and happy new year in advance

ihr könnt den fall jetzt schliessen da ich nicht auszahlen konnte habe ich weiter in slots gezockt und alles verloren

trotzdem vielen dank für eure mühe einen guten rutsch und frohes neues im vorraus

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

I apologize for the delay. I am sorry this has not been settled yet, i will send this to accounting to see if we can process this ASAP or if we are still having Mifiniti issues.

Thank you

Dear Mad Money Casino,

Please let me know as soon as the payment has been sent.

I am looking forward to your response.

Kind regards,

Stefan

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good morning,

I am sorry for lack of communication. I have sent all this information to accounting with urgency. Please expect to see this funds today or Monday latest.

Thank you for your patience and i am sorry for the delay.

This withdrawal has been paid, please close complaint and thank you for your patience.

Have a great day

My apologies I was looking at the wrong account.. This player canceled the withdrawal and played. Thank you and sorry for my confusion.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Stefan