MostBet Casino - Das Konto des Spielers ist eingefroren, die Auszahlung verzögert sich.

Gaming id- 80917841

my account is frozen without any inforation, my money is also got stucked, i want my money, or unfreeze my account.

Hello sachinchoudhary2720,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MostBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi nick,

yes, my account is verified last year.

yes, i won the real money winings by aviator.

and, yes tomorrow i spoke to the team for the frozen account. Anything u want to ask feel free to ask but please give my deposited money to me.

Hello sachinchoudhary2720,

Please forward the communication between you and the casino to nikolas.b@casino.guru.

Dear sachinchoudhary2720,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Its been 15 days but my mostbet account is freeze, nothing gonna happen in my account…my deposited money is stuck.

id- 80917841

Please forward the communication between you and the casino to nikolas.b@casino.guru within the next 7 days otherwise the complaint will be rejected.

Dear sachinchoudhary2720,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.