MostBet Casino - Der Spieler kann seine Telefonnummer nicht für Auszahlungen registrieren.

Hello!

Regrettably, I'm encountering a problem with the casino and I'm not sure what to do next. Specifically, I can't register my mobile number in the profile. However, this mobile number is a requirement for making a withdrawal later.

I've repeatedly tried to input my mobile number, but I haven't received a call nor a text message with the code.

I attempted different numbers on the advice of the chat support, specifically my wife's number, my brother-in-law's number—in the end, a total of 5 different numbers, but none of them worked.

Unfortunately, the live chat has stopped responding as well.

Hallo!

Ich habe leider ein Problem mit dem Casino und weiß nicht mehr weiter. Und zwar kann ich meine Handynummer nicht im Profil eintragen. Diese Handynummer ist aber nötig, um später auch eine Auszahlung vorzunehmen.

Ich habe mehrfach meine Handynummer versucht, jedoch bekomme ich weder einen Anruf mit dem Code noch eine SMS.

Auf anraten des Chats habe ich denn andere Nummern probiert, konkret dann die meiner Frau, meines Schwagers, insgesamt am Ende 5 verschiedene Nummern, keine einzige hat funktioniert.

Der Live- Chat antwortet auch nicht mehr wirklich, leider

Dear Thommy1911,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

When was the last time you tried making a withdrawal?

Have you made any successful withdrawals from this casino before? Could you please confirm that you passed the KYC verification?

Would it be possible to ask customer support to approve your withdrawal request manually?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Never made a withdrawal because you need this registered phone number in your profile.

I've also asked to confirm any payout manually, but they can't/don't want to.

Their technicians are currently working on the problem, unfortunately I don't know if this is true.

Noch nie eine Auszahlung vorgenommen, da man hierfür diese eingetragene Telefonnummer im Profil braucht.

Ich habe auch schon gebeten, eine etwaige Auszahlung manuell zu bestätigen, können/wollen sie nicht.

Derzeit arbeiten ihre Techniker an dem Problem, ich weiß leider nicht, ob das der Wahrheit entspricht.

Hello, Dear Thommy1911!

Thank you for informing us about situation. We really want to help you. 

Unfortunately, there are technical difficulties in linking your country's phone numbers. We can only link phone numbers from other countries. You can find the list on the website, but for your convenience I will attach it here:

Azerbaijan, Armenia, Bangladesh, Belarus, Belgium, Brazil, Hungary, Vietnam, India, Kazakhstan, Kyrgyzstan, Morocco, Moldova, Mongolia, Nepal, Norway, Pakistan, Peru, Poland, Portugal, Russia, Tajikistan, Thailand, Turkey, Uzbekistan, Ukraine, Finland, Czech Republic, Chile, Switzerland, Sri Lanka.

Please write to our Online Chat or send an email to support-en@mostbet.com with the phone number you'd like to link (your game ID in the subject line) and our operators will help you. If there are any difficulties with linking the number, please let us know so that we can look into the situation. 

 Have a nice day!

 Best regards, Mostbet.

Thanks for the reply.

But now I need a number from these countries? How am I supposed to do that from Austria?

Can't I just cash out? This is now extremely complicated.

Best regards

Danke für die Antwort.

Aber ich brauche jetzt eine Nummer aus diesen Ländern? Wie soll ich das aus Österreich denn machen?

Kann ich nicht einfach auszahlen? Das ist mittlerweile äußerst kompliziert.

Mit freundlichen Grüßen

Dear MostBet Casino representative,

Thank you very much for getting in touch with us. Will the operators be able to link the player's phone number although he's from Austria - a country, that is not on the list you provided us with? If not, could you please specify what the player may do to be able to withdraw his winnings?

Hello, Dear Thommy1911 and Casino Guru!

Our team tries to find a customized solution for the client. Dear Thommy1911, an email from id@mostbet.com was sent to your contact email with a list of data that you need to provide in one reply email to link your phone number to your account. Please send all the data in the reply letter.

Best regards, Mostbet. 

The email was actually sent 3 days ago.

Since my reply, nothing has happened (neither a telephone number has been entered nor is there any offer to simply pay out my credit).

Das E- Mail wurde tatsächlich geschickt vor 3 Tagen.

Seit meiner Antwort hat sich aber genauso wenig getan (weder wurde eine Telefonnummer eingetragen noch gibt es irgendein Angebot, mein Guthaben einfach auszuzahlen).

Thank you, Thommy1911, for your reply.

Dear MostBet Casino representative, can you please look into the matter and let us know about the next steps necessary for resolving this issue?

Hello, Dear Thommy1911!

Thank you for waiting! Your phone number was linked to your game account.

Please make a withdrawal as soon as possible so that you can confirm your withdrawal request. 

When you confirm the withdrawal request, the details are saved. And in the future if you will withdraw funds to the same details, you will not need the code. 

Please write here about results of your withdrawal request.

Have a nice day!

Best regards, Mostbet.

Hello!

Everything worked, I paid out the money. Thank you!

@Guru-Team: Can be closed. Big, big thx for the help

Best regards

Hallo!

Hat alles funktioniert, ich habe das Geld ausgezahlt. Vielen Dank!

@Guru- Team: Kann geschlossen werden. Big, big thx for the help

Liebe Grüße

Dear Thommy1911,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru