Mr. James Casino - Der Rückzug des Spielers wurde verzögert.

Hello, it's about MrJames Casino. I applied for my winnings (5000, -Euro) to be paid out on February 15, 2021. The payment request with reference number 7595982 was confirmed to me.

Your withdrawal request has been received.

We are happy to announce that your request to withdraw

€ 5000 has been successfully received.

Callback number: 7595982.

Please note that while your withdrawal request is being processed, the finance department reserves the right to request additional documents relating to this request

as well as requesting an account verification over the phone.

Please pay attention to your e-mails so as not to miss any special offers!

The Mister James team is always there for you.

If you have any questions, please contact us.

24/7 support

I then waited a few days and then asked. I have not received a reply, after several emails I received the following reply on February 26th:

Hello [EDIT],

Sorry for the delay, but you know very well how it works now.

We cannot answer all of your emails.

You have to wait and that's it.

We will do our best and keep you updated once this is done.

It's not your first payout.

You know how it works ...

Since then I have asked again and again and received no answer. The withdrawal process has not yet been processed. It was not played with a bonus, nor is there any other reason not to withdraw. My account is verified and all of my data is stored there. I very much ask for your help. With best regards,

Hallo, es geht um MrJames Casino. Ich beantragte die Auszahlung meiner Gewinne (5000, -Euro) am 15. Februar 2021. Der Auszahlungsantrag mit der Referenznummer 7595982 wurde mir bestätigt.  

Ihre Auszahlungsanfrage ist eingegangen.

 Wir freuen uns, Ihnen mitteilen zu können, dass Ihre Anfrage zur Auszahlung von

€5000 erfolgreich eingegangen ist.

 Rückrufnummer: 7595982.

 Bitte beachten Sie, dass sich die Finanzabteilung während der Bearbeitungszeit Ihrer Auszahlungsanfrage das Recht vorbehält, zusätzliche Unterlagen zu dieser Anfrage

sowie eine telefonische Überprüfung des Kontos anzufordern.

 Bitte achten Sie auf Ihre E-Mails, um keine Sonderangebote zu verpassen!

Das Mister James Team ist jederzeit für Sie da.

Sollten Sie Fragen haben, dann kontaktieren Sie uns.

Support 24/7

Ich habe dann einige Tage gewartet und dann nachgefragt. Ich habe keine Antwort erhalten, nach mehreren E-Mails habe ich am 26. Februar die folgende Antwort erhalten:

Hallo [BEARBEITEN],

Entschuldigen Sie die Verzögerung, aber Sie wissen sehr gut, wie es jetzt funktioniert.

Wir können nicht alle Ihre E-Mails beantworten.

Du musst warten und das war's.

Wir werden unser Bestes geben und Sie auf dem Laufenden halten, sobald dies erledigt ist.

Es ist nicht deine erste Auszahlung.

Sie wissen, wie es funktioniert ...

Seitdem habe ich immer wieder gefragt und keine Antwort erhalten. Der Auszahlungsprozess wurde noch nicht bearbeitet. Es wurde weder mit einem Bonus gespielt, noch gibt es einen anderen Grund nicht auszuzahlen. Mein Konto ist verifiziert und alle meine Daten werden dort gespeichert. Ich bitte sehr um Ihre Hilfe. Mit freundlichen Grüßen,

Dear G,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed or it has been processed but never reached you? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, G, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello G.,

I looked at your complaint and will do my best to help you. I would like to invite Mr. James Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Mr. James Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.