Mr Bet Casino - Der Spieler möchte sein Gleichgewicht wiederherstellen.

They blocked my first account without my consent saying that due to user requirements and I had to create another account to play what can I do to recover my money or delete the account so that I can enter again with the first account I need help

Me bloquearon mi primera cuenta sin mi consentimiento diciendo que por requerimientos del usuario y tube que crear otra cuenta para jugar que puedo hacer para recuperar mi dinero o eliminar la cuenta para que vuelva a poder entrar con la primera cuenta necesito ayuda

Dear vhchiloe74,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I must admit I am not quite sure what is going on here. Do I understand correctly that you didn't close your first account? Also, do I understand correctly that you had an active balance on your first account?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Dear vhchiloe74,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Yes, they have answered me that to reactivate my account I must fill out a form explaining the reason that the casino is not to blame and if they were to blame for closing my account in the other account I deposited 130,000 Chilean pesos and had won 300,000 and that is why I made the withdrawal those deposits become effective after 48 hours and the 300 thousand would be credited to my account but when I opened the next day I found that it had been blocked

Sii me han respondido que para reactivar mi cuenta debo rellenar formulario explicando el motivo de que el casino no tiene culpa y si ellos fueron los culpables de cerrarme mi cuenta en la otra cuenta deposite 130000 pesos chilenos y había ganado 300000 y por eso hice el retiro esos depósitos se hacen efectivos después de 48 horas y los 300mil estarían abonados a mi cuenta pero al abrir al día siguiente me encontré que me la habían bloqueado

Thank you for your reply, vhchiloe74. Did you have an active balance in your first account? Do I understand correctly that you accumulated your winnings with your second account?

Also, did the casino instruct you to create a new account?

Moreover, I would like to ask you again to forward all communication between you and the casino to kristina.s@casino.guru. Thank you in advance.

Here I send screenshots

Aquí envío datos pantallazos

I’m very sorry but you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

OK Bye

Ok adios

Do I understand correctly that you are no longer interested in our help? Should I close this complaint?

If I have already been very clear

Si ya he sido muy claro

Thank you for your confirmation. We are now closing this complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.