Mr Bet Casino - Der Spieler wurde beschuldigt, mehrere Konten eröffnet zu haben.

I played in this house I won I did. The loot is. The amount did not fall into my account on the site, it was completed but nothing fell. And then they told me to wait a few days, I waited and then I opened my account it had been blocked and they said that the payment was not made due to a bank error and that I had two accounts but I don't have any other accounts

Joguei nessa casa ganhei fiz. O saque e. O valor não caiu na minha conta no site tava concluído mais não caiu nada. E aí mandaram eu aguardar uns dias aguardei depois fui abri minha conta tinha caído bloqueada e e eles falaram q o pagamento não foi feito por erro bancário e que eu tinha duas contas mais não tenho nenhuma outra conta

Dear Biel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly that you have been accused of multi-account registering?

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Have you completed the KYC account verification successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello yes my wife has one more account and hers with her data she plays she has her winnings I won and they didn't pay me and they blocked my account saying I had two accounts in my name. They sent me a fake payment receipt saying they had made my deposit. But they didn't, so they asked me for my account statement in PDF so that I could prove that I didn't receive it. Then I sent the statement to prove that I didn't receive it, they went there and blocked my account

Ola sim minha esposa tem uma conta mais e dela com os dados dela ela joga tem seus ganhos eu ganhei e não me pagaram e bloquearam minha conta dizendo que eu tinha duas contas em meu nome. Me mandaram um comprovante de pagamento falso dizendo que tinham feito meu depósito. Mais não fizeram aí me solicitaram o extrato da minha conta em PDF pra que eu provasse que eu não recebi. Aí enviei o extrato pra provar que não recebi eles foram lá e bloquearam minha conta

Do I understand correctly that you have been promised a refund of your deposited funds? Could you please forward any relevant communication to petronela.k@casino.guru?

My whatsapp: 48999551790 my pix account and 11909283967 CPF I want my money back

Meu whatsapp: 48999551790 minha conta pix e 11909283967 CPF quero que me devolvam meu dinheiro

I want a refund of the deposit I made to my account

Eu quero reembolso do depósito que fiz na minha conta

Could you please forward any relevant communication to petronela.k@casino.guru? Thank you very much in advance.

Dear Biel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.