Mr Bet Casino - Schwierigkeiten des Spielers, sich zu verifizieren.

There is no case that they accept my documents to withdraw in my section verification and payment methods ... and I sent many different documents and nothing works for me to make the deposit. And I asked if they could send me an example of the document they ask for to know exactly what it is and they have not given me any solution.

No hay caso que me acepten mis documentos para retirar en ma sección verificación y formas de pago.. e enviado muchos documentos distintos y nada funciona para que me hagan el depósito. Y pregunte si me podían enviar un ejemplo del documento que piden para saber exactamente cuál es y no me an dado ninguna solución.

Dear Zhellma,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue. Before we would try to contact the casino, let me ask you a few more question. Could you please clarify wheather you try to deposit or to withdrawal as it's not really clear from your first message? Which documents did you send to them and which one are they still require?

Also please if you have any other relevant document which could support your case or any communication between you and the casino - please send it to nikolas.b @casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

Hello, it's a withdrawal but apparently they have already solved it 😊

Hola es un retiro pero al parecer ya lo solucionaron 😊

Dear Zhellma,

I'm glad that the issue has been resolved so fast. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you. The complaint will be now closed as resolved.