Mr Sloty Casino - Die Auszahlung des Spielers hat sich verzögert.

Transaction ID: 106881722

I am now waiting over 4 weeks for my payment, I was only promised a maximum duration of 21 days. After this time has passed, I will now be informed that the processing will take more time. I am slowly starting to think of fraud, I have deposited money and won and I want the profit

Transaktions-ID: 106881722

ich warte nun über 4 Wochen auf meine Auszahlung mir wurde erst eine maximale Dauer von 21 Tagen zugesagt nachdem diese Zeit verstrichen war, wird mir nun standout das gleiche mitgeteilt, dass die Bearbeitung von mehr Zeit in Anspruch nimmt. Ich gehe so langsam von Betrug aus, ich habe Geld eingezahlt und gewonnen und möchte den Gewinn

Dear N. Ah,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good day,

Thank you for your answer, my payment was requested on November 10th, a processing time of 21 days was initially announced, until today no payment has been received, on request you will be asked for further patience, my payout is no longer displayed on the casino homepage and transactions I only have the payment confirmation and my bank account statements that no payment has been received.

Kind regards

Guten Tag,

vielen Dank für Ihre Antwort, meine Zahlung wurde am 10.11 beantragt, eine bearbeitungszeit von 21 Tagen wurde anfangs mitgeteilt, bis heute ist keine Zahlung eingegangen, auf Anfrage wird man um weitere Geduld gebeten, auf der Casino Homepage und Transaktionen wird meine Auszahlung nicht mehr angezeigt ich habe somit nur noch die Auszahlungsbestätigung und meine Bank Konto Auszüge das keine Zahlung eingegangen ist.

Mit freundlichen Grüßen

Thank you very much, N. Ah, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. However, I would like to warn you that it seems to be a common practice from Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep trying.

Thank you for your efforts, I hope for success

Vielen Dank für die Bemühungen ich hoffe auf Erfolg

Hello N. Ah,

I am sorry to hear that you have waited so long for your payment. I have reviewed your case and will now attempt to contact the casino to see if I can help.

We would like to invite Mr. Sloty Casino to join the conversation and participate in the resolution of this complaint.

We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 10 days.

If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hello, I ask every week where my payout is, every time it says that a reminder to the finance department is out and that it will be processed as quickly as possible, if you are asked about the history, messages are ignored or you get unfriendly responses.

Hallo, ich frage jede Woche nach wo meine Auszahlung bleibt, jedes Mal heißt es das eine Erinnerung an die Finanzabteilung raus ist und es schnellst möglich bearbeitet wird, wenn man über den Verlauf nachfragt werden Nachrichten ignoriert oder man bekommt unfreundliche Antworten.

Dear N. Ah,

I tried to contact the casino repeatedly but had no success. Since the casino has no valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I’m afraid there is not much that can be done without their cooperation.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this.

I wish I could be of more help.

Best regards,

Adam

This complaint has been reopened at the casino's request.

Mr Sloty Casino has informed us that the player has received their money on 23/12/2021.

Dear N. Ah,

Can you please confirm you have received payment and that the matter has been resolved?

Kind regards,

Adam

Dear N. Ah,

Please let us know if this matter has now been resolved. If we do not hear from you within the set timeframe the complaint will be rejected.

Kind regards,

Adam

Hello all,

It seems that this issue has been resolved, however without confirmation from the player we are left with no option but to reject this complaint.

It can be reopened at any time.