N1 Bet Casino - Das Spielerkonto ist geschlossen und es fehlen Gelder.

Hello!

Here's the situation:

I recently made a deposit at N1 Bet Casino after a long time. 

25 Euros via credit card. 

However, the money still hasn't shown up in my N1 Bet account.

I contacted customer service via chat. The wait time was very long, and strangely, I was suddenly logged out. When I tried to log back in, I found that my account had been deactivated. 

I tried logging in again.

On my next attempt, it said I had set a self-exclusion limit and I should contact support.

I did reach out to them. They responded that they'd inform me as soon as possible via email and mentioned they were experiencing technical issues. 

This happened around 4 PM. As of now, there’s been no email, response, or solution from the casino. My money is gone, and my account was simply deactivated without cause...

Guten Tag!

Es geht um folgendes.

Ich hab seit längeren wieder mal bei N1 bet casino eingezahlt. 

25 Euro per Kreditkarte 

Jedoch ist das Geld bis jetzt nicht angekommen am n1 bet Konto.

Ich ging in den Chat, um mit dem Kundenservice zu schreiben. Die Wartezeit war sehr lang und ich wurde komischerweise aufeinmal ausgeloggt und wie ich mich einloggen wollte, war mein Konto deaktiviert. 

Dann wollte ich mich nochmals einloggen.

Beim nächsten Versuch mich einzuloggen steht sie haben ein selbst Ausschluss Limit festgelegt wenden sie sich an den Support.

Das habe ich gemacht. Die geben mir so schnell wie möglich Bescheid per Email. Die sagen sie haben technische Probleme. 

Das war um ca. 16 Uhr. Bis jetzt keine Email oder Antwort oder Lösung vom casino. Geld ist weg und Konto ist deaktiviert worden einfach so...

Dear GANJA37,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with N1 Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise whether you requested self-excluded in this or another casino recently?
• If so which one?
• Could you please share with me your communication with the casino regarding the issue?
• My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello again. I sent you an email.

LG and thank you

Hallo nochmals. Habe eine Email an dich gesendet.

LG und danke

Dear GANJA37,

I haven't received any email from your registered email address.

I'll send you a message. Kindly forward the information as a reply to my email at tomas@casino.guru

Dear GANJA37,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No idea where the money went. I also didn't get any compensation in the form of free spins etc. for the inconvenience. The account was released but the money is gone. I will never deposit here again, which is why I asked for the account to be closed!

Keine Ahnung wo das Geld hingekommen ist. Ich habe auch keine Entschädigung in Form von freispielen etc bekommen für die Umstände. Das Konto wurde freigegeben das Geld ist jedoch weg.ich werde hier nie wieder einzahlen, deshalb habe ich um Konto schliessung gebeten!

Thanks for your reply an the update.

If you wish to pursue the matter further I would need you to submit your bank statement confirming the money was debited from your bank account and wasn't returned.

Also, I would like to ask you to submit your communication with the casino regarding the missing deposit.

Send the information to my email at tomas@casino.guru I apologize for the inconvenience.

Dear GANJA37,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.