N1 Casino - Der Spieler hat Mühe, sein Konto zu verifizieren.

Hello, I need urgent help.

I have already deposited so much at N1 Casino. Now I've finally won. I wanted to verify my account for the payout. I have submitted all the required documents. But now they want screenshots of my online banking.

I even did that to show that the deposit was made from this card.

Now even that is not enough. Would you like an excerpt that shows EVERYTHING? In the terms and conditions it is very clear that a photo of the card from which you paid is sufficient.

Urgent help please

Hallo, ich brauche dringend Hilfe.

Ich habe schon so viel bei N1 Casino eingezahlt. Nun habe ich endlich mal gewonnen. Für die Auszahlung wollte ich mein Konto verifizieren. Ich habe alle verlangten Dokumente eingereicht. Jetzt wollen sie aber screenshots von meinem online Banking.

Sogar das habe ich gemacht, damit man sieht, dass von dieser Karte eingezahlt wurde.

Nun ist auch das nicht genug. Sie möchten doch bitte einen Auszug auf dem ALLES ersichtlich ist. In den Agb‘s steht ganz klar, dass ein Foto von der Karte reicht von der man eingezahlt hat.

Bitte dringends um Hilfe

Dear erlamp1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear erlamp1,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.