National Casino - Der Spieler hat Mühe, sein Konto zu verifizieren.

They don't put the money I earned into my account, telling me constantly that I have to send them photos of my card. I have sent all the documents. And then they send me the same message again. I think it's a scam.

Δεν μου βαζουν στον λογαριασμο μου τα χρηματα που κερδισα λεγοντας μου συνεχεια οτι πρεπει να τους στειλω σε φωτογραφια την καρτα μου.Τα εχω στειλει ολα τα εγραφα.Και μετα μου στελνουν παλι το ιδιο μυνημα.Πιστευω οτι ειναι απατη.

Hello aithram2009,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with National Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello Niko, until yesterday I contacted the site again. They approved my identity directly. Not on my card. They keep sending me the same message. I should take photos of the first 6 numbers and the last 4 and hide the middle and to remove the back side of the card, hiding the cvv of course.

Γεια σου Νικο μεχρι και εχθες ξανα επικοινωνησα με το σαιτ .Μου εγκρινανε την ταυτοτητα μου κατευθειαν.Ενω την καρτα μου οχι.Μου στελνουν συνεχως το ιδιο μυνημα.Να τους βγαλω φωτογραφια τα 6 πρωτα νουμερα και τα 4 τελευταια και να αποκρυψω τα μεσαια και να βγαλω και την πισω πλευρα της καρτας αποκρυπτοντας το cvv φυσικα.Το κανω τα ανεβαζω.και μετα παταω αποσυρση των χρηματων.Ολα καλα μου στελνουν μυνημα οτι εγκριθηκε.Και μετα απο λιγο απορριφθηκε για τους λογους παλι των εγγραφων

Hello, still nothing. I just wanted to ask, is this really a scam or am I not doing something right?. In my previous message I wrote in detail the steps I take and what they answer me. Because you wrote to me that the verification of the registrations takes place in 14 days. Do I have to upload them until they are approved and then press withdraw?? All the identity documents were immediately approved. and I'm afraid it's not a fraud and I sent my identity card and proof of permanent residence.

Γεια σας ακομα τιποτα.Ηθελα απλα να ρωτησω τελικα προκειτε για απατη η εγω δεν κανω κατι σωστα?.Στο προηγουμενο μυνημα σας γραφω αναλυτικα τα βηματα που κανω και τι μου απαντουν αυτοι.Επειδη μου γραψατε οτι η επαληθευση των εγγραφων γινετε σε 14 ημερες.Μηπως πρεπει να τα ανεβασω μεχρι να εγκριθουν και μετα να πατησω αποσυρση?? Παντος τα εγγραφα ταυτοτητας κατευθειαν εγγριθηκαν.και φοβαμαι μην ειναι απατη και εστειλα την ταυτοτητα μου και αποδεικτικο μονιμης κατοικιας.

Hello aithram2009,

As long as the casino is keep requesting the same document, there must be an issue with it. I would definitely try to send them again ask directly ask them what is the issue with it so you can send them the correct one next time.

Please let us know the outcome.

Dear aithram2009,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.