Neospin Casino - Der Rückzug des Spielers wurde verzögert.

Hello,

I have already deposited several times at neospin and finally won something (500 euros). I wanted to have the money paid out and new obstacles are constantly being put in my way. I have verified my address, ID card, and submitted several screenshots of my transaction to the casino. However, one is very stubborn there. I have never experienced anything like this at any reputable casino.

Thanks and best regards

Friend

Hallo,

ich habe schon mehrmals bei neospin eingezahlt und endlich etwas gewonnen (500 Euro). Das Geld wollte ich nun auszahlen lassen und ständig werden mir neue Hindernisse in den Weg gelegt. Ich habe meine Adresse nachgewiesen, meinen Personalausweis, und mehrere Screenshots meiner Überweisung an das Casino übermittelt. Jedoch stellt man sich dort sehr störrisch an. So etwas habe ich bei noch keinem seriösen Casino erlebt.

Vielen dank und beste Grüße

Freund

Dear schnappiml,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

I had no active bonus and have never withdrawn money there. Also, I've never been successfully verified there. What is required there is not possible in my bank. In general, it is not possible to verify yourself even though all documents have been uploaded several times. I have never experienced that at any casino. Please help me.

Thanks and best regards

Michael friend

Hallo,

ich hatte keinen aktiven Bonus und noch nie dort Geld auszahlen lassen. Außerdem war ich dort noch nie erfolgreich verifiziert. Was dort gefordert wird ist in meiner Bank so nicht möglich. Generell ist es nicht möglich sich zu verifizieren obwohl alle Dokumente mehrfach hochgeladen wurden. Das habe ich bei noch keinem Casino erlebt. Bitte helfen Sie mir.

Vielen Dank und beste Grüße

Michael Freund

Thank you for your reply, schnappiml. Could you please provide more information about the verification process? Do I understand correctly that you have already provided some documents? Have they all been approved except for that one document you cannot provide? What is the problem with providing this document, please?

You can close the case. I gambled away the money because I didn't want to deal with scammers like that.

Thank you anyway

Michael friend

Sie können den Fall schließen. Hab das Geld verspielt, da ich keine Lust hatte mich mit solchen Betrügern herumzuschlagen.

Vielen Dank trotzdem

Michael Freund

I am sorry to hear that. Since you lost your funds this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.