Ocean Breeze Casino - Der Rückzug des Spielers wurde verzögert.

Good afternoon,

I am emailing the casino and the casino no longer responds.

I have the value of 600.01€ and status appears waiting.

I made the withdrawal request on 4/6/2022 and so far there is no progress on the request.

the only thing they answer in chat is to wait between 7-21 business days, and nothing else happens.

I find it very strange that they do not respond to questions and the delay of so many days to process a payment.

when it's for deposit it's super fast or to send campaigns and offers they are always sending, to pay they roll a person with lack of progress with the order.

Boa tarde,

estou a enviar e-mail ao casino e o casino já não responde.

tenho o valor de 600.01€ e aparece status aguardando.

fiz o pedido de levantamento dia 6/4/2022 e até agora não há andamento do pedido.

a única coisa que respondem no chat é para esperar entre 7-21 dias úteis , e mais nada acontece.

acho muito estranho não responderem às questões e a demora de tantos dias para processar um pagamento.

quando é para depósito é super rápido ou para enviar campanhas e ofertas estão sempre a enviar, para pagar enrolam uma pessoa com faltas de andamento ao pedido.

Dear patymariane1206,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino and which payment method you have opted for? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you.

Thank you in advance.

Best regards,

Petronela

Hi ,

yes it was my first withdrawal.

deposited €20 and accepted a 500% bonus where I had to play €5000 in order to withdraw.

I managed to keep €700.01 and when I went to ask to withdraw, they only let me withdraw €600.01. They kept the €100 in the casino, which they even allowed me to play later, they only let me withdraw €600.01.

they always say that everything is ok with my account that I have to wait, I have everything validated a long time ago in this casino, but I had never withdrawn because I never won. Now that I won, they don't pay me.

the payment method used was ATM (used for payments in Portugal) the money automatically leaves my bank account and automatically enters the casino.

I requested payment by bank transfer to the same account that the deposit payment was made on.

It's my first time that a casino takes more than 4 days to pay and I was frustrated with this situation.

today it's been 12 working days since the withdrawal request, they say it takes 21!

Olá ,

sim foi a minha primeira retirada.

depositei 20€ e aceitei um bónus de 500% onde tinha que jogar 5000€ para poder levantar.

consegui ficar com 700.01€ e quando fui pedir para levantar só deixaram levantar 600.01€ Ficaram com os 100€ no casino que deu até para jogar depois é só deixaram levantar 600.01€.

eles dizem sempre que está tudo ok com minha conta que tenho que esperar, tenho tudo validado a muito tempo neste casino , só que nunca tinha feito levantamentos porque nunca ganhava. Agora que ganhei não me pagam .

o método de pagamento utilizado foi multibanco (utilizado para pagamentos em portugal) o dinheiro sai automaticamente da minha conta bancária e entra automaticamente no casino.

eu pedi o pagamento por transferência bancária para a mesma conta que foi feito o pagamento do depósito.

é a minha primeira vez que um casino demora mais que 4 dias para pagar e fiquei frustrada com esta situação.

hoje fazem 12 dias úteis do pedido da retirada, eles dizem que demora 21!

Dear patymariane1206,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.