Ocean Breeze Casino - Die Auszahlung des Spielers hat sich verzögert.

Hello, I have been waiting for my payment of € 400 since August - on September 11th this was then canceled by the casino allegedly my account would have to be repeated

to be checked. I made the new payout on 09/12/21 and have been waiting for my money ever since and am just being held out! I am at a loss. Please help

unfortunately I cannot upload an attachment to you ..

Hallo ich warte nun seit August auf meine Auszahlung von 400€ - am 11 September wurde diese dann vom Casino storniert angeblich müsste mein Konto nochmals

überprüft werden. Die neue Auszahlung habe ich dann am 12.09.21 gestellt und warte seit dem wieder auf mein Geld und werde nur hingehalten! Ich bin ratlos . Bitte um Hilfe

leider kann ich keinen Anhang bei ihnen hochladen ..

Dear Julija,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

If there is any relevant communication between you and the casino, please, forward it together with any other evidence that you couldn't upload to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, I'll send you an email this lunchtime with the things I have. I am verified

thank you in advance

Hallo , ich sende ihnen heute Mittag eine Mail zu mit den Sachen die ich habe. Verifiziert bin ich

danke im Voraus

I sent you email! Did you receive this? Kind regards Julija

Email habe ich ihnen gesendet! Haben sie diese erhalten? Mit freundlichen Grüßen Julija

Julija, yes I received your email, thank you very much. Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru

I write to the casino in the chat every week - only the standard answer - we ask for your patience, it is being processed, your payout will surely come to you soon. Then nothing.

Kind regards Julija

Ich schreibe jede Woche dem Casino im Chat - immer nur die Standard Antwort - wir bitten sie um Geduld es wird bearbeitet ihre Auszahlung wird sicher bald zu ihnen kommen. Sonst nichts.

Mit freundlichen Grüßen Julija

Thank you very much Julija for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Julija,

I looked at your complaint and will do my best to help you. I would like to invite Ocean Breeze Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Ocean Breeze Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.