OhMySpins Casino - Der Spieler fordert eine Rückerstattung seiner Einzahlungen.

I have deposited funds but do not know exactly how much there were several. Due to my recognized gambling addiction I would now like my deposit refunded

Ich habe Gelder eingezahlt weiß aber nicht genau in welcher Höhe es waren mehrere. Auf Grund meiner anerkannter spielsucht möchte ich nun meine einzahlung erstattet haben

Hello Stevstevii,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with OhMySpins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you did request for self-exclusion directly in the casino? If yes, when did you do it and did you deposit after that?

Please note that if you did not request for exclusion directly from the casino, there is no way to receive back any of your deposited amount if you have already lost it in the casino.

Looking forward to your answer.

Regards,

Nick

I already have a blocked account because I made a report with a severely disabled ID and a declaration of being addicted to gambling

I made this report after I deposited, after the report I did not make any further deposits

ich habe bereits ein gesperrtes Konto da ich eine Meldung mit schwerbehinderten Ausweis und eine Erklärung an spielsucht Erkrankt zu sein gemacht

Diese Meldung habe ich gemachtnachdem ich eingezahlt habe, nach der Meldung habe ich keine weiteren Einzahlungen getätigt

So you created a second account where you deposited? Did you use the same personal information as in your first main account? Since when exactly have you been excluded from this specific casino?

No, I don't have a second account

Nein ich habe kein zweites konto

So you deposited and after that you contacted the casino about your addiction and you requesting a refund of deposits you made before you let the casino know about the gambling issues?

Can you advise if you have any money left on your casino account and how much?

I don't know if I still have money and how much I have there

Ich weiß nicht ob ich noch Geld und wie viel ich dort habe

Please note that if you did deposit before your request, you can't get back any refund. Only deposits after your request may be refundable and even that only if the casino did not close your account within a reasonable time frame.

Is there anything else we can assist you with?

Dear Stevstevii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.