Paradise 8 Casino - Der Spieler beschwert sich über einen Bonus ohne Einzahlung.

if in the game it says free spins without deposit because they ask me to make a deposit?

se no jogo diz rodadas gratis sem deposito porque me pedem pra fazer um deposito?

Dear Caroldele,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I apologize, but I am not sure I understand your complaint correctly. Could you provide more details, so I can understand better what the issue might be? Could you please send me a link of the exact bonus that you have redeemed? I would like to check out the bonus T&Cs. Thank you very much in advance for your reply.

Best regards,

Kristina

I signed up at the casino they said they gave free spins without a deposit yet I asked if it was valid for Portugal they said yes then it was no longer

Inscrevi me no casino diziam que davam rodada grátis sem deposito ainda perguntei se era válido para Portugal disseram que sim depois já não era

Caroldele, thank you for your reply. I understand your situation, but please be informed, that the bonus is something that the casino gives out for free - as a gift. The casino has the full right to decide whether you are eligible for receiving it or not. This especially applies to those bonuses, which don't require a deposit in order to be activated.

Please do not hesitate to contact me if there is anything else, I could do for you in this matter, otherwise I will be forced to close this complaint.

Dear Caroldele,

We are extending the timer by 7 days and then we will have to close the complaint. In case you need any other help regarding this case, please let me know.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.