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For 3 days I have been trying to withdraw 800 reais and all of them have been canceled going to the fourth attempt!!!

Há 3 dias tento a retirada de 800 reais e todas canceladas indo para a quarta tentativa!!!

Dear maldafogao33,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Good morning Petronela, but according to reports from the Pin UP consultants, the deadline for payment of the withdrawal is from 10 minutes to 24 hours, at no time was what you reported above about the period of 14 days said to me, and since my withdrawal was canceled 4 times, I felt entitled to open a claim and only after this claim was my withdrawal accepted!!!!!

Bom dia Petronela mais segundo relatos dos próprios consultores da Pin UP o prazo para pagamento da retirada é de 10 minutos a 24 horas, em momento algum o que você relatou acima sobre o prazo de 14 dias foi me dito, e já que minha retirada foi cancelada 4 vezes, me senti no direito de abrir uma reclamação e somente após essa reclamação minha retirada foi aceita!!!!!

And at no time did I ask for a withdrawal, I think you should treat your customers better by not inventing situations that are not true!!! Payment has been made!!!!

E em momento algum pedi desistência, acho que vocês deveriam tratar melhor seus clientes não inventando situações que não são verdades!!! O pagamento foi realizado!!!!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, maldafogao33, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

PS: I’m sure you understand that I don’t work for Pin-up Casino, but as one of the Casino.Guru independent employees and professionals I was trying to help you to resolve your problem.