Platincasino - Das Konto des Spielers wurde trotz vorhandenem Guthaben abrupt deaktiviert.

My account was suddenly deactivated without any given reason. There's nearly 750€ left in it. Other players are having the same issue according to various forums! I've been told via chat that there's no way to check, and there's been no response to my emails!

Mein Konto wurde plötzlich und ohne Angabe von Gründen deaktiviert. Es befinden sich noch knapp 750€ darauf. In diversen Foren haben andere Spieler dasselbe Problem! Chat sagt sie haben keinen Einblick und per Mail antwortet niemand!

Dear simon1gschwantner,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on while your account was active - slots, live casino, sports betting, etc.?
• Was your account verified?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear simon1gschwantner,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.