PlayCroco Casino - Der Spieler beschwert sich über ein nicht angegebenes Problem.

I deposited on Friday 30/04/2021 and later on the same day I requested the promotion of the free bonus called BOOST with code BOOST300421 but strangely it was read to contact Support in chat. The same warned me of the impossibility of being able to credit this promotion as it is SPECIAL and aimed at PARTICULAR players. In their promotion called WEEKLY CROCOBOOST we read the following:

$ 100 free every Friday

Deposit between Monday and Friday and get your $ 100 CrocoBoost on Friday!

DEPOSIT NOW

More Info

Not only do they taste delicious, but they can also give you a much-needed energy boost in time for the weekend. To grab your shake from our reptilian restauranteur, simply make a deposit between Monday and Friday.

Croco will then whip up your CrocoBoost shake complete with a special coupon once Friday rolls around. It's the perfect offer to warm your blood, so get cracking and claim it now.

ATTACHMENT WHAT YOU READ ON MY ACCOUNT TO THE ITEM PROMOTIONS.

Ho depositato il venerdí 30/04/2021 e successivamente lo stesso giorno ho richiesto la promozione del bonus gratuito denominato BOOST con codice BOOST300421 ma stranamente si leggeva di contattare in chat il Supporto. Lo stesso mi avvisava della non possibilitá di poter accreditare tale promozione in quanto SPECIALE e rivolta a PARTICOLARI giocatori. Nella loro promozione denominata WEEKLY CROCOBOOST si legge quanto segue:

$100 free every Friday

Deposit between Monday and Friday and get your $100 CrocoBoost on Friday!  

DEPOSIT NOW

More Info

Not only do they taste delicious, but they can also give you a much-needed energy boost in time for the weekend. To grab your shake from our reptilian restauranteur, simply make a deposit between Monday and Friday.

Croco will then whip up your CrocoBoost shake complete with a special coupon once Friday rolls around. It’s the perfect offer to warm your blood, so get cracking and claim it now.

ALLEGO QUANTO SI LEGGE SUL MIO CONTO ALLA VOCE PROMOZIONI.

Dear Nemokid,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem since I am not sure what we could help you with based on your message. Please, could you elaborate? Did you not receive this bonus?

I will be waiting for your reply patiently.

Best regards,

Kristina,

Thank you very much Nemokid for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Nemokid.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We would like to ask the PlayCroco Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Nemokid.

Unfortunately, the casino team has failed to react. According to the screenshots you have provided it is obvious that you have tried to claim multiple bonuses from different websites, and it looks like the casino considered you to be a bonus hunter. The Casino.Guru team believes that the casino has every right to not provide players with bonuses. Therefore, we are forced to reject your case.

You can find more info in our Fair Gambling Codex, for your case especially in the section Bonus hunting (Bonus abusing), link below.

https://casino.guru/fair-gambling-codex-for-casinos#bonus-hunting

If you do not agree with our decision, another option is to file an official complaint at ADR of the casino. I will gladly help you with it, although I do not recommend it.

Best regards, Jozef

jozef.k@casino.guru