PlayUZU Casino ES - Spieler meldet unvollständige Gewinne auf PlayUZU.

Dear Chemina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history to petronela.k@casino.guru? 

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

I've reviewed several videos from the ones you provided and did not detect any irregularities or discrepancies. Upon hitting the "play button," the winnings from your previous spin are promptly added to your balance.

Looking forward to hearing from you. Thank you in advance for your cooperation.

Best regards,

Petronela

Dear Chemina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

I just realized a while ago my mistake when observing how profits are added.

I am used to playing these Amusnet games in the real casino that I have in my town, and when the winnings are added up, the difference that I have just detected, the reason for my confusion, is that here in Playuzu, before you get a play that is going to win you a prize, it is anticipated and already adds what you bet back to the balance, as a return, but that return has been taken from what you get as a prize and then adds the prize, and this is where I I saw that dance that didn't fit me.

In the casino where I go in person, this anticipation does not work like that.

That's why I got confused.

It took me a month to realize this, since no one had explained it to me.

Can you close the case

Thank you

Hola,

Me acabo de dar cuenta hace un rato de mi error al observar de que manera se agregan las ganancias.

Yo estoy acostumbrada a jugar estos juegos de Amusnet en el casino real que tengo en mi localidad, y cuando se suman las ganancias, la diferencia que acabo de detectar, motivo de mi descoloque, es que aquí en playuzu, antes de que te salga una jugada que te va a salir con premio, se anticipa y ya te suma lo apostado de nuevo al saldo, como devolución, pero esa devolución la ha cogido de lo que te sale como premio y después te suma el premio, y es aquí donde yo veía ese baile que no me cuadraba.

En el casino donde yo voy de forma presencial, esta anticipación no se presta así.

De ahí a que yo me haya confundido.

Me ha costado un mes darme cuenta de esto, ya que nadie me lo había explicado.

Podeis cerrar el caso

Gracias

I'm glad we came together to understand how the system operates. It can be a bit perplexing at times, so there's no need to worry about reaching out to us.

Due to the reasons mentioned above, I will now reject this complaint.