Playzilla Casino - Der Rückzug des Spielers wurde verzögert.

I have on 31.03. After receiving free spins, wager 600 euros with REAL MONEY and win. These 600 euros were also ready to be paid out immediately, so I made a withdrawal. I've been waiting for my payout for a long period of time, which has not even been checked for payout, let alone approved. The chat service constantly puts me off with statements about the technical problems.

Please help me!

Ich habe am 31.03. nach erhaltenen Freispielen 600 Euro mit ECHTGELD umgesetzt und gewonnen. Diese 600 euro waren auch sofort zur Auszahlung bereit, also habe ich eine Auszahlung getätigt. Ich warte jetzt schon längeren Zeitraum auf meine Auszahlung die bis heute nicht einmal zur Auszahlung geprüft geschweige denn genehmigt wurde. Ich werde beim Chat Dienst ständig mit den Aussagen der technischen Probleme vertröstet.

Bitte helfen Sie mir!

Dear Dorian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear Dorian,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.