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I have on 27.04. requested a payout of 1000€ 2 days later i should verify i did it

after a week it can be verified and the payment is due

I chat daily about what to do with the money, the questions are always the same and get to the point I should be patient, the chat is simply closed, a few histories and the email from the casino are attached

more evidence if needed

Ich habe am 27.04. eine Auszahlung von 1000€ beantragt 2 tage später sollte ich verifizieren habe ich getan

nach einer woche kan dann dass es verifiziert ist und die zahlung an steht

ichvftage täglich im chat nach was mit dem geld ist die fragen immer das gleiche und kommen zum punkt ich soll geduldig sein der chat wird einfach geschlossen im anhang ein paar verläufe und die mail des casinos

gerne bei bedarf mehr beweise

Dear kade91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello Petronela

it is my first payout without bonus.

10 working days have really passed now

and as you can read in the chats it is no longer a delaying tactic

Greetings Kai

Hallo Petronela

es ist meine erste Auszahlung ohne bonus.

es sind jetzt wirklich 10Werktage vergangen

und wie du in den chats lesen kannst ist es eine hinhaltetaktik mehr nicht

Grüße kai

Thank you very much, kade91, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thank you wish you all the best

Danke dir wünsche dir alles gute

Hello everyone, oddly enough, my payment has now been made... did you get in touch?

Hallo zusammen , komischerweise wurde jetzt meine Zahlung getätigt… habt ihr da Kontakt aufgenommen?

Dear kade91,

I didn't contact the Casino yet and now it's not necessary. Since you got your winnings we consider this complaint resolved. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.