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Hello

Again I have a problem with the payouts.

The site was rated by you with a very good reputation.

I had my first payout of 130€ on 3/13/22

requested. I was told after a week that the payout would take longer because the bank account was not charged?!?! Whatever that means, I thought it was funny hearing that from a casino.

Then the payment was canceled and on 3/22/22 a payment of €200 was requested again. Now after more than a week same statement.

The account would not be topped up.

at the beginning it was said it takes a working week to load. Now I'm put off to the next week every week.

Hallo

Habe wiedermal ein Problem bei der Auszahlungen.

Die Seite wurde von euch mit einer sehr guten Reputation bewertet.

Meine erste Auszahlung über 130€ habe ich am 13.3.22

beantragt. Man sagte mir nach einer Woche das die Auszahlung länger dauert da das Bank konto nicht aufgeladen ist ?!?! Was auch immer das heisst, fande ich witzig das von einem Casino zu hören.

daraufhin auszahlung Storniert weitergepsielt und am 22.3.22 wieder eine Auszahlung über 200€ beantragt. Jetzt nach wieder mehr als einer Woche selbe aussage.

Das Konto wäre nicht aufgeladen.

am anfang hieß es es dauert eine Working Week zum aufladen. Jetzt werde ich jede Woche auf die nächste vertröstet.

Dear Booriz, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your withdrawal has been in a pending status for a week now? Have you accumulated your winnings with or without an active bonus, please?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards, 

Kristina

I had played without a bonus.

if you take it more precisely, the payment has been hanging since 3/15/22

Ich hatte ohne Bonus gespielt.

wenn man es genauer nimmt hängt die Auszahlung seit dem 15.3.22

I have not saved the chat histories between the casino and myself.

Ich habe die Chatverläufe zwischen dem Casino und mir nicht gespeichert.

Thank you for your reply, Booriz. Do I understand correctly that you have never made any successful withdrawals before? Could you please advise what payment method to withdraw your winnings have you opted for?

You know what.

you guys are just as bad as the casinos themselves.

only since i started playing casinos from your site i had problems with withdrawal.

And that at 4 casinos on your side.

who have a very good reputation.

I don't know what that's supposed to mean.

how the casinos have a very good rating from you, although even the customer rating is partly terrible.

apparently you are paid by the casinos and you have the tail of it stuck in your throat.

I'll give Casino Guru a wide berth in the future.

the site is absolutely not recommended and you make it even more difficult for players.

Weisst du was.

ihr seid genau so schlimm wie die Casinos selber.

erst seitdem ich angefangen habe Casinos von eurer Seite zu spielen hatte ich Probleme mit Auszahlung.

Und das bei 4 Casinos eurer Seite.

die seine Sehr gute Reputation haben.

ich weiß nicht was das soll.

wie die Casinos von euch ein Sehr gutes Rating haben obwohl sogar die Kundenbewertung teilweise grottig ist.

anscheinend werdet ihr von den Casinos bezahlt und hab der den Schwanz davon im hals stecken.

ich mache in Zukunft einen ganz großen Bogen um Casino Guru.

die Seite ist absolut nicht zu empfehlen und ihr macht es Spieler noch schwieriger.

Thank you for sharing your opinion, but I would recommend that we focus on your complaint. Or have you changed your mind? Are you no longer interested in our help?

Dear Booriz,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.