PokerStars Casino - Das Konto des Spielers wurde gesperrt.

I installed the application yesterday, I was playing spin&go and I was losing, and when I won three slightly bigger tournaments after the third tournament, before it occurred to me that the tournament was won, it kicked me out of the application, then I tried to enter the application and then it said that the account is frozen. Even before that, I sent $8 to my friend's account, and he claims that he didn't receive anything

Istalira sam aplikaciju jucer igra sam spin&go gubio i kad sam osvoji tri malo veca turnira nakon treceg turnira prije nego sto mi je doslo da je turnir osvojen izbacilo me iz aplikacije, zatim sam pokusao uci u aplikaciji te mi je onda pisalo da je account zamrznut .I prije toga sam prijatelju na racun poslao 8 dolara a on tvrdi da nije primo nista

Hello antetrumbic1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PokerStars Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you use real money to attend the tournaments? Since when is your access to your account disabled? What did the casino respond when you contacted them with this issue?

Looking forward to your answer.

Regards,

Nick

You replied that my account was blocked for an unknown reason, what should I do next?

Odgovorili ste da mi je racun blokiran zbog nepoznatog razloga sto mi je dalje ciniti?

I'm sorry, I didn't see the new message, I'm blocked from entering my account, I can't even access my account, I played with real money in my account, I had 19.70 dollars, I sent my friend 8 dollars, which he says he didn't receive, after that I played another Spin&go tournament of 5 dollars and at the moment when I was supposed to win 25 dollars, it kicked me out of the application and when I started to log in again, it said that my account was frozen, it happened on the dns around 00.50 on the date 04.10

Oprostite nisam vidio novu poruku blokiran mi je ulazak u sami racun nemogu nitida dodem do naloga ,igrao sam sa pravim novcem na racunu sam imao 19.70 dolara poslao sam prijatelju 8 dolara koji on kaze da nije zaprimio nakon toga sam odigrao jos jedan turnir Spin&go od 5 dolara i u trenutku kad sam trebao osvojiti 25 dolara izbacilo me iz aplikacije i kad sam ponovno krenuo uci pisalo mi je da mi je zamrznut racun to se dogodilo dns oko 00.50 datum 04.10

Yesterday around 17:30 I created an account and I sent a message to superstars, they didn't answer me

Jucer oko 17.30 sati sam napravio account i poslao sam poruku superstarsu nisu mi nista odgovorili

Hello antetrumbic1,

Do I understand it correctly that you deposited $8 with your payment to your friend's account? Since when exactly is your account closed and did the casino responded to any of your e-mails regarding this issue?

Also I would like to warn you to never create multiple accounts in a single casino for any reason as it is against the casino terms.

Dear antetrumbic1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.