Prive Casino - Das Konto des Spielers wurde gesperrt.

Hello, I accidentally registered at this casino.

Even though the casino does not accept players from Germany, as stated in their terms and conditions,

they still allowed me to play and lose money.

Later, my account was blocked when they realized I was playing from Germany.

I would like to have my money back.

Please help me this time. I trust in your assistance.

Hallo ich habe mich versehentlich bei diesen Casino registriert

obwohl das casino keine spieler Aus Deutschland Akzeptiert was auch in ihren Agbs steht

trotzdem haben sie mich spielen und verlieren lassen

Danach wurde mein Konto gesperrt weil sie gemerkt haben das ich aus Deutschland spiele

Ich möchte mein Geld wieder

Bitte helfen Sie mir diesmal ich vertraue auf Ihre Hilfe

Dear Cihan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. 

Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case here (but correct me if I am wrong, please).

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to close your complaint. Thank you in advance for your reply and understanding.

Best regards,

Tomas

I have no credit left

But as far as I know the casino has to refund me the money

They were not allowed to allow me to register

You are also responsible for checking my IP address

If I won

You wouldn't pay out my winnings either, that's for sure

Therefore I demand a refund

Ich habe kein Guthaben mehr

Aber so viel ich weiß muss das Casino mir das Geld zurück erstatten

Sie durften mir die Registrierung nicht erlauben

Sie sind auch dafür verantwortlich meine IP Adresse zu prüfen

Wenn ich gewinnen würde

Würden Sie mein gewinn auch nicht Auszahlen das steht fest

Von daher verlangen Ich eine Rückerstattung

We are now closing the complaint as the player has been permanently banned from our website for using abusive language. Our primary goal is to assist players, and we have a zero-tolerance policy for such behavior.

We wish you the best of luck and hope you find another forum that can accommodate your behavior. Unfortunately, your account has been permanently blocked with no option for reopening.