QuickWin Casino - Der Spieler hat mit Problemen bei der Ablehnung einer Auszahlung zu kämpfen.

Hello, I signed up at quickwin765412.com a few months ago.

In fact, I was able to earn an amount of over €18,000 (sports betting).

I managed to withdraw approximately €3,600. Up until October 21, 2024, and since October 22, 2024, the payment method I used has been denied to me; they claim they can't find me as a customer to resolve the issue.

This sounds a lot like a withdrawal refusal.

Guten Tag, Ich habe mich vor ein paar Monaten bei quickwin765412.com angemeldet. 

Tatsächlich konnte ich einen Betrag von über 18000€ erzielen (Sportwetten) 

Ich konnte circa 3600 € auszahlen. Bis zum 21.10.2024 und seit dem 22.10.2024 wird mir die genutzte zahlungsmethode verwährt, man sagt das ich als Kunde nicht zu finden bin, um das Problem zu lösen.

Das klingt sehr nach auszahlungsverweigerung. 

Dear zesahr,

Thank you for submitting your complaint. I am sorry to hear about your negative experience with QuickWin Casino. Please understand that the variety and accessibility of payment methods are not exclusively managed by the casino. Several factors such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions all have a major influence. Just because a payment method was available for deposits doesn’t necessarily mean that it will be offered for withdrawals too, and it can also be discontinued at any time. Unfortunately, casinos are sometimes limited in offering payment methods to their customers.

Could you kindly confirm if the casino has informed you of any alternative methods for withdrawing your winnings?

How many different payment methods have you attempted to use for withdrawals from this casino so far?

Also, have you ensured that you are contacting the casino’s customer support using the same email address that you use to log into your casino account? I’ve noticed that you have two similar email addresses listed in your profile here, so please double-check this to avoid any confusion.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear zesahr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.