QuickWin Casino - Der Spieler wird gesperrt, nachdem er einen Bonus ohne Einzahlung angefordert hat.

I have deposited quite a lot of money and just because I ask for a bonus without a deposit, I'm immediately blocked and frequently kicked out of the chat... very unprofessional and deceiving... everything is set up poorly and geared toward WIN for the company!!

ich habe ziemlich viel eingezahlt und werde nur weil ich mal nach einem bonus ohne einzahlung frage gleich gesperrt und wurde häufig aus dem chat geschmissen...sehr unseriös und verarschung...alles schlecht eingestellt WIN orientiert für die firma!!

Dear crocoe,

Thank you very much for submitting your complaint. Although I understand your frustration, I would like to emphasize, that each casino has a different bonus policy and reward system, and they are allowed to decide who is eligible to participate in it and who is not.. I apologize, but we cannot penalize the casino for excluding you from their bonus program, nor we are in a position to force the casino to grant you bonuses. I can only recommend that you find a casino that suits your bonus requirements better.

Please do not hesitate to let me know if there is anything else, I could do for you, otherwise, I will be forced to reject this complaint.

Thank you for your understanding.

Best regards,

Kristina

such nonsense and excuse.

I used to always get a bonus as a VIP customer.

What nonsense to say I didn't deposit anything. very ridiculous.

I have deposited at least 10,000 with them over my entire time now.

I got maybe 1500 out of it.

Have fun with your pseudo casino... I just think it's bad. Period

so ein schwachsinn und ausrede.

ich habe früher als VIP kunde immer bonus bekomme.

was für ein quatsch zu sagen ich hätte nichts eingezahlt. sehr lächerlich.

ich habe min 10000 bei ihnen eingezahlt über meine ganze zeit nun.

habe vlt 1500 rausgeholt.

viel spaß mit ihrem pseudo casino...ich finds einfach schlecht.punkt

Thank you for your reply, crocoe. Although I understand your frustration, I am afraid that we are not able to assist you here. Casinos are not obliged to grant bonuses to anyone. Bonuses are something like a gift from a casino and they can decide who will receive them.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.