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Hi there,

I've been waiting for my payout since February 12, 2022. I deposited via apple pay and this is not available as a withdrawal method. That's why I selected (Payout to bank account). Every day they promise to get the money within 24 hours. you just get the same reply every day and immediately the chat is closed. According to your terms and conditions, the withdrawal should be processed within 24 hours.

Thank you for your understanding.

Hallo,

ich warte seit 12.02.2022 auf meine Auszahlung. Ich habe per apple pay eingezahlt und dies steht nicht als Auszahlungsmethode. Deshalb habe (Auszahlung auf Bankkonto) ausgewählt. Jeden Tag wird versprochen, innerhalb 24 das Geld zu bekommen. man bekommt nur die gleiche Antwort jeden Tag und sofort den chat geschlossen. In Ihren AGB,s sollte die Auszahlung innerhalb 24 Stunden bearbeitet werden.

vielen Dank für Ihr Verständnis.

Dear Khalaf7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear Khalaf7,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.