Rabona Casino - Der Spieler wurde beschuldigt, mehrere Konten eröffnet zu haben.

Hello, I opened an account with Rabona on October 6th. I deposited 20 euros and after about 1-2 hours I had 231, all of a sudden I was logged out and my account was saved with the claim that I have a second account, which of course is stupid. I have everything on video and screenshots but from customer service I only get copy / paste notifications that my account is blocked.

Hallo, ich habe am 6 October ein Konto geöfnet beim Rabona. Habe 20 euro eingezahlt und nach ca 1-2 stunde hatte ich 231, auf einmal war ich ausgelogt und meine Konto wurde gespärt mit der Behauptung das ich ein zweites Konto habe, was natürlich blödsin ist. Ich habe alles auf video und screenshots aber von Kundenservice kriege ich nur copy/paste nachricten das mein Konto Gäsperrt ist.

Dear mehoplavi,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the General T&Cs (https://rabona.com/en/rules) and I found this:

"3.2 Your account with the Website must be registered in your own, correct, name. Only one account per person, per household/address, per phone number/email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as "Duplicate Accounts". You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. …"

Is there any chance, that someone from your household or using the same IP address has created an account at this casino too? Have you accumulated your winnings with or without an active bonus, please?

Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or you can post it here).

Looking forward to hearing from you. Thank you in advance for your reply.

Best regards,

Kristina

Dear mehoplavi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.