RioBet Casino - Spieler möchte aufgrund irreführender Boni sein Geld zurück.

This is misleading, I want my $20.00 back. You offer bonuses but do not fulfill them, I want my money back.

p enganosa eu quero meus 20.00 de volta. Pois oferecem bônus mas não cumprem quero meu dinheiro

Hello Josueg,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RioBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus were you supposed to get? Is your deposit still on your account or did you play with it? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Josueg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning, I gambled with my money and I even lost, so what?

Bom dia eu eu joguei com meu dinheiro inclusive perdi fazer oque eles não explicara nada

Hello Josueg,

If the funds associated with the bonus have already been used, unfortunately, we are unable to assist further in this particular case. For future reference, if a promised bonus is not credited, we strongly recommend reaching out to the casino immediately and refraining from using the deposited balance until the issue is fully resolved.

Is there anything else we can assist you with?

Best regards,

Nick

Dear Josueg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

i gambled my balance and lost everything. and the casino hasn't replied to me yet

eu joguei o meu saldo ai perdi tudo. e o cassino não me respondeu até o exato momento

Dear Josueg,

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Nick