Rise of Bets Casino - Der Spieler hat trotz vorhandenem Guthaben Probleme beim Wetten.

Hello,

My account shows a balance of €70, see the screenshot. When I try to place a bet, it says "Insufficient funds". The live chat is unavailable all day, and emails take hours to get a response, with apologies and reassurances. This is clearly a delay tactic. And this with an MGA license? Sad!

By the way, I do not live in Puerto Rico, I did not enter that information!

Thank you,

Rafael

Hallo,

mein Account sagt, ich habe €70 Guthaben, siehe Screenshot. Wenn ich eine Wette platzieren will, kommt „Unzureichendes Guthaben". Live Chat ganztags nicht erreichbar, auf Emails wird Stunden später geantwortet, mit Entschuldigungen und Beruhigungen. Hier wird klar auf Zeit gespielt. Und das mit einer MGA-Lizenz? Traurig!

Ich wohne übrigens nicht in Puerto Rico, das habe ich nicht eingegeben!

Danke,

Rafael

Dear Hoss76,

Thank you for submitting your complaint, and I’m truly sorry to hear about the issue you're experiencing with Rise of Bets Casino. Before we proceed further, I would appreciate it if you could provide some additional details to help us better understand your situation.

• Could you kindly confirm if your account has already been verified, and if so, since when?
• Additionally, is your current balance comprised of real money or bonus funds?
• Lastly, could you clarify what specific bet you attempted to place?

Your answers will be valuable in moving forward with your case. I look forward to hearing from you soon.

Best regards,

Nick

Dear Hoss76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.