Royal Spins Casino - Das Konto des Spielers wurde gesperrt.

I played ROYAL SPIN CASINO I complated the wagering and I won 1400 euro.when I requested withdrawal they kept me busy for 1week. And later they blocked my casino account to not to pay.I sent many many times emails to replays me but they never answered my mails.and I can not reach them.hier I sent you proof of this matter chats with support agents and my real money at ROYALSPIN CASINO account

Can you help me about this?

Saffet V*****

Kinds regards

g*****009@gmail.com

Hello saffet,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Royal Spins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Did they clarify the reason of blocking your acccount?

Looking forward to your answer.

Regards,

Nick

Dear saffet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Nick;

First of all,I would like to draw your attention to the name of casino. my complaint for royalspin casino not royalspins casino without (s)I sent you also schreenshot of this casino to make sure.

come to your questions:

my casino account by Royalspin casino was verified.about a month ago.

all my documenten were approved.

and the last time I chatted with support agent Ellie I sent you video about this.and I have spoken about my 1400 euro. but she told ne that she could not help me about this isue

I repeat with royalspin casino I had no verification problems

Hello saffet,

Is it possible to forward the communication between you and the casino to nikolas.b@casino.guru?

dear Nick at your request I have sent a email to nicolas.b@casino.guru

Hello saffet,

The correct e-mail address is nikolas.b@casino.guru so please resend it there.

Dear saffet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.