Ruby Vegas Casino - Spieler hat einen technischen Fehler erlebt.

Hey everybody, i would not recommend to play at ruby Vegas at all.

i was playing one black jack.

i bet 2.5 k (max bet) and then happend an accident.

The dealer accidently flipped all cards from the cards holder over the table.

i instantly wrote please cancel the bet. I don’t want this.

but after 2 minutes of cleaning the cards.

a new block of cards came to the table.

well… instant loss.

i don’t know, that’s not cool.

i play max bet. The dealer destroys the game and I am the one who is punished by that mistake.

vegas support acts like everything was normal.

ladies and gentlemen. Please don’t play there.

the cash outs are super slow as well.

i don’t know if I had won the original game but after the dealer flipped all cards by accident.

i felt unsafe. It was sus. And not cool at all!

is that legit ? Does anyone know?

Dear Nednicken,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Thank you very much, Nednicken, for your email. Could you please forward your game history and any relevant communication too?

What do you mean, I sent the video after all?

I thought they were German because everything is in German here...

Now the translation is here... Does this mean that you can't do anything with my explanation in the video and I should do it again in English?

Because I don't know how to send you a game history

?

Was meinen Sie damit, ich habe doch das Video geschickt?

Ich dachte sie wären Deutsch, weil hier alles in Deutsch steht...

Jetzt steht hier Übersetzung... Heisst dass Sie können mit meiner erklärung in dem Video nichts anfangen und ich soll es noch mal auf englisch machen?

Weil ich nicht weiß, wie ich Ihnen einen Spielvelauf zusenden soll

?

Thank you, Nednicken, for the forwarded communication.

I'm going to post a result of the relevant hand here just to clarify that there is no discussion if it was a winning or a losing hand:

The problem is that we didn't receive supporting evidence that you tried to cancel your bet after the incident but before a new hand was dealt. Have you saved this conversation, please?

Dear Nednicken,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.