Sehr geehrtes Casino-Guru Team,
leider habe ich wieder ein Problem mit einem Casino, diesmal Slotwolf von N1 Interactive.
Ich habe das Willkommensangebot genutzt mit 100% Bonus und 100 Freispielen, die auf 5 Tage a 20 Spiele verteilt werden.
Die Einzahlung und den Bonus habe ich verloren, jedoch mit den Freispielen 2,85€ gewonnen, bei einem Wager von 128,25€.
Den Wager habe ich geschafft und am Ende waren 70€ auf dem konto die ich auch auszahlen konnte. Die Auszahlung wurde jedoch abgelehnt und meinem Konto lediglich 30€ gutgeschrieben.
Das Casino meint, es gäbe bei Freispielen ein Maximum Cashout von 30€. In den AGBs steht davon nichts!
Es steht dort folgendes:
"2.1 STANDARD WELCOME PACKAGE
2.1.1 First Deposit bonus
- To receive the bonus, you must make a deposit of 20 EUR / 20 USD / 30 CAD / 200 NOK / 30 NZD / 100 PLN / 2000 RUB / 3000 JPY / 100 BRL / 1500 INR / 7500 HUF / 300 ZAR.
- The bonus makes 100% of the deposit amount. The maximum bonus amount is 100 EUR / 100 USD / 250 CAD / 1500 NOK / 250 NZD / 500 PLN / 10.000 RUB / 15.000 JPY / 500 BRL / 8500 INR / 40.000 HUF / 2000 ZAR.
- The player will get 25 free spins per day for 4 days (100 free spins in total).
- Bonus and free spins must be wagered 45 times before the player can order a withdrawal.
- Free spins must be activated within 24 hours after receiving."
weiter:
"6.1 NO DEPOSIT FREESPINS
- No Deposit Free Spins are defined as free spins which are issued in following ways including but not limited to: no deposit bonuses, tournament prizes, special promotions.
- Maximum withdrawable amount which has resulted as a winning from any no deposit issued free spins, unless otherwise specified in Terms and Conditions of a specific promotion is determined by customer’s VIP level in the moment of free spins result has occurred:
1. No level: 30 EUR / 30 USD / 45 CAD / 300 NOK / 45 NZD / 150 PLN / 3000 RUB / 4000 JPY / 150 BRL / 2500 INR / 11.000 HUF / 500 ZAR."
und:
"6.2 DEPOSIT FREESPINS
- Deposit Free Spins are defined as free spins which are issued as a part of deposit bonus.
- Maximum withdrawable amount which has resulted as a winning from any deposit free spins, unless otherwise specified in Terms and Conditions of a specific promotion is not limited to any amount."
Ich habe mich also an die AGBs gehalten, das Casino jedoch nicht und weigert sich wehemend mir die 40 € Differenz auszuzahlen.
Somit benötige ich nochmal Eure Hilfe.
Herzliche Dank
Dennis
Dear Casino Guru Team,
unfortunately I have another problem with a casino, this time Slotwolf from N1 Interactive.
I took advantage of the welcome offer with 100% bonus and 100 free spins spread over 5 days of 20 games.
I lost the deposit and the bonus, but won €2.85 with the free spins, with a wager of €128.25.
I made the wager and in the end there were €70 in my account, which I was able to pay out. However, the withdrawal was rejected and only €30 was credited to my account.
The casino says there is a maximum cashout of €30 on free spins. There is nothing in the terms and conditions!
It says the following there:
"2.1 STANDARD WELCOME PACKAGE
2.1.1 First deposit bonus
- To receive the bonus, you must make a deposit of 20 EUR / 20 USD / 30 CAD / 200 NOK / 30 NZD / 100 PLN / 2000 RUB / 3000 JPY / 100 BRL / 1500 INR / 7500 HUF / 300 ZAR.
- The bonus makes 100% of the deposit amount. The maximum bonus amount is 100 EUR / 100 USD / 250 CAD / 1500 NOK / 250 NZD / 500 PLN / 10,000 RUB / 15,000 JPY / 500 BRL / 8500 INR / 40,000 HUF / 2000 ZAR.
- The player wants to get 25 free spins per day for 4 days (100 free spins in total).
- Bonus and free spins must be wagered 45 times before the player can order a withdrawal.
- Free spins must be activated within 24 hours after receiving."
continue:
"6.1 NO DEPOSIT FREESPINS
- No Deposit Free Spins are defined as free spins which are issued in the following ways including but not limited to: no deposit bonuses, tournament prizes, special promotions.
- Maximum withdrawable amount which has resulted as a winning from any no deposit issued free spins, unless otherwise specified in Terms and Conditions of a specific promotion is determined by customer's VIP level at the moment of free spins result has occurred:
1. No level: 30 EUR / 30 USD / 45 CAD / 300 NOK / 45 NZD / 150 PLN / 3000 RUB / 4000 JPY / 150 BRL / 2500 INR / 11,000 HUF / 500 ZAR."
and:
"6.2 DEPOSIT FREESPINS
- Deposit Free Spins are defined as free spins which are issued as a part of deposit bonus.
- Maximum withdrawable amount which has resulted as a winning from any deposit free spins, unless otherwise specified in Terms and Conditions of a specific promotion is not limited to any amount."
So I have kept to the terms and conditions, but the casino has not and painfully refuses to pay me the €40 difference.
So I need your help again.
Thank you very much
Dennis
Sehr geehrtes Casino-Guru Team,
leider habe ich wieder ein Problem mit einem Casino, diesmal Slotwolf von N1 Interactive.
Ich habe das Willkommensangebot genutzt mit 100% Bonus und 100 Freispielen, die auf 5 Tage a 20 Spiele verteilt werden.
Die Einzahlung und den Bonus habe ich verloren, jedoch mit den Freispielen 2,85€ gewonnen, bei einem Wager von 128,25€.
Den Wager habe ich geschafft und am Ende waren 70€ auf dem konto die ich auch auszahlen konnte. Die Auszahlung wurde jedoch abgelehnt und meinem Konto lediglich 30€ gutgeschrieben.
Das Casino meint, es gäbe bei Freispielen ein Maximum Cashout von 30€. In den AGBs steht davon nichts!
Es steht dort folgendes:
"2.1 STANDARD WELCOME PACKAGE
2.1.1 First Deposit bonus
- To receive the bonus, you must make a deposit of 20 EUR / 20 USD / 30 CAD / 200 NOK / 30 NZD / 100 PLN / 2000 RUB / 3000 JPY / 100 BRL / 1500 INR / 7500 HUF / 300 ZAR.
- The bonus makes 100% of the deposit amount. The maximum bonus amount is 100 EUR / 100 USD / 250 CAD / 1500 NOK / 250 NZD / 500 PLN / 10.000 RUB / 15.000 JPY / 500 BRL / 8500 INR / 40.000 HUF / 2000 ZAR.
- The player will get 25 free spins per day for 4 days (100 free spins in total).
- Bonus and free spins must be wagered 45 times before the player can order a withdrawal.
- Free spins must be activated within 24 hours after receiving."
weiter:
"6.1 NO DEPOSIT FREESPINS
- No Deposit Free Spins are defined as free spins which are issued in following ways including but not limited to: no deposit bonuses, tournament prizes, special promotions.
- Maximum withdrawable amount which has resulted as a winning from any no deposit issued free spins, unless otherwise specified in Terms and Conditions of a specific promotion is determined by customer’s VIP level in the moment of free spins result has occurred:
1. No level: 30 EUR / 30 USD / 45 CAD / 300 NOK / 45 NZD / 150 PLN / 3000 RUB / 4000 JPY / 150 BRL / 2500 INR / 11.000 HUF / 500 ZAR."
und:
"6.2 DEPOSIT FREESPINS
- Deposit Free Spins are defined as free spins which are issued as a part of deposit bonus.
- Maximum withdrawable amount which has resulted as a winning from any deposit free spins, unless otherwise specified in Terms and Conditions of a specific promotion is not limited to any amount."
Ich habe mich also an die AGBs gehalten, das Casino jedoch nicht und weigert sich wehemend mir die 40 € Differenz auszuzahlen.
Somit benötige ich nochmal Eure Hilfe.
Herzliche Dank
Dennis