Slotman Casino - Der Spieler beschwert sich, dass er den Bonus für die zweite Einzahlung nicht erhalten hat.

Hello I made a deposit of 40 dollars in btc and claimed the bonus

the operator told me to make a second deposit and they gave me 100 percent. In this case it was 50

They did not give me anything. I talk to the live chat and it tells me that it can't be and they gave me 15 dollars. If I don't like it, I can complain wherever I want.

Hola hice un depósito de 40 dólares en btc y reclame el bono

el operador me dijo que hiciera un segundo depósito y me daban 100 por ciento. En este caso fueron 50

no me dieron nada. Hablo con el chat en vivo y me dice que no puede ser y me dieron 15 dólares. Que si no me gusta que me queje donde quiera.

Dear benitezlucas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. What was the exact reason why a promotional offer couldn’t have been applied to your account? Do I understand correctly that instead of being promised €50 you received a €15 bonus only? What was the promo code that you used?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

If there's any relevant communication, you can forward it to petronela.k@casino.guru.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

El

codigo : sm100

saludos

for not complying

they promise if they can penalize it.

Casinos are betting places and for people to bet they have to have confidence. If trust is lost, the essence of the casino is lost

por no cumplir lo

que prometen si pueden penalizarlo.

los casinos son lugares de apuestas y la gente para que apueste tiene que tener confianza. Si se pierde la confianza, se pierde la esencia del casino

Hello, I permanently unsubscribed, I don't like being lied to. Some without shame

Hola me di de baja permanente, no me gusta que me mientan. Unos sin vergüenza

I understand. Since you closed your casino account, we won't be able to assist you any further with this issue. I wish I could be of more help. Please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.

We've reopened this complaint to add the player's last email:

I closed the account because they are scammers, they promised me something that they did not fulfill. It seems that you are on the side of the scammers.

I disagree. What they did is get out of the problem.

you don't help the players. They just want to look good with the casinos.

they are as jets as they are. Bye. I don't spend more.

Dear Benitez Lucas,

I'd like to emphasize that we can't assist players who closed their casino accounts permanently. If you wish to be helped in the future, please keep your account open until we intervene. Sadly, you rushed to close your account instead of waiting for our assistance. There's nothing we can do about it. I hope you agree and understand. Thank you.

We’ve reopened this complaint to add the player's last email:

Cerré la cuenta porque son unos estafadores, me prometieron algo que no cumplieron. Parece que ustedes están del lado de los estafadores.

No estoy de acuerdo. Lo que hicieron es salir del problema.

ustedes no ayudan a los jugadores. Solo quieren quedar bien con los casinos.

son tan chorros como ellos. Chau. No me gasto más.

Dear benitezlucas,

I'd like to emphasize that we can't assist players who closed their casino accounts permanently. If you wish to be helped in the future, please keep your account open till we intervene. Sadly, you rushed to close your account instead of waiting for our assistance. There's nothing we can do about it. I hope you agree and understand. Thank you.