Slots 7 Casino - Der Spieler kämpft darum, sein Guthaben zurückzuziehen.

Will not approve my address so I can make a withdrawal

Hello 1108danny,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slots 7 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear Danny,

We have observed that your address proof verification is already completed 2 days ago.

Our team has requested you for ID proof. As we have received your documents, your KYC verified successfully.

For further questions, please reach our Live chat

Regards,

Slots7Casino

Dear 1108danny,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Now they say that I'm approved for my withdrawal but will not let me make a withdrawal because my kyc are not approved on the second page of the withdrawal request. 1108danny

Hello 1108danny,

I'm not entirely sure that I understand it correctly. Is your account verified or not? Do you have a pending withdrawal now?

The tell me that my withdrawal is already approved. With a 300$ limit. So now I wait and see when I receive it so I can make a more 300$ withdrawals. Thanks for your help. 1108danny

Thank you for the clarification. Please let us know as soon as the money arrives so we can close the complaint accordingly.

Dear 1108danny,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They have paid me my withdrawal of 300$.But only after I had lost the 2000$I had on my account and in installments of 150$ each. 1108danny

Hello 1108danny,

Do I understand it correctly that your pending withdrawals have been paid out?

Please note that the casino is not responsible for any loss if the player decides to play instead of waiting for the payout.

Yes it was paid and thank you for your help with this casino. But I still don't think that this is a good casino to play.

Thank you 1108danny for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick