Slotsberlin Casino - Der Rückzug des Spielers verzögert sich.

I've been waiting forever for my payout, the casino only puts me off that it's being processed. Payout was requested on 3.1 and nothing happened verification everything was done

warte schon ewig auf meine auszahlung werde vom casino nur vertröstet das es in bearbeitung ist auszahlung wurde am 3.1 beantragt und nix passiert verifiezierung alles erledigt

Hello Johann,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotsberlin Casino. Allow me to ask you a few more question before we would move forward.

Was it your first ever request in the casino? Since when is your account fully verified? Did you use any bonus to accumulate your current balance?

Note, that we always recommend to wait at least 14 days after finishing the verification for the money to arrive on your account.

Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.

Regards,

Nick

This casino is a disaster I advise everyone not to play because everything is a scam as I said I've verified and uploaded everything anyway thanks

Dieses casino ist eine reine Katastrophe ich rate jeden ab da zu spielen alles Betrug wie gesagt bin verifiziert und habe eh alles hochgeladen danke

Verified for about 6 months completely yes was is 1 payout bonus was fully wagered see screenshot otherwise I would not have been able to pay out in the chat it says only in progress pure blah blah blah

Verifiziert seit ca 6 Monaten komplett ja war ist 1 Auszahlung Bonus wurde komplett gewagert siehe Screenshot sonnst hätte ich ja nicht auszahlen können im chat heisst es nur in Bearbeitung reines Bla Bla Bla

Thank you Johann for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

thank you

Danke

Hello Johann,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Slotsberlin Casino to join the conversation and participate in the resolution of this complaint.

Thank you LG from Salzburg

Ich danke euch LG aus Salzburg

Pure fraud association of this casino I advise everyone to play there

Reine betrugsverein dieses casino ich rate jedem ab da zu spielen

We would like to ask Slotsberlin Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Johann,

I have tried to contact the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without their cooperation.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach.

I can only recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating. I wish I could be of more help.

Best regards,

Adam