Slottica Casino - Der Bonus des Spielers wurde nicht gutgeschrieben.

I made a deposit of 50 euros at the casino. I chose a bonus of 40 free spins for one euro each. This bonus was not credited to . I was only granted a bonus for 40 games at 20 cents each.

I would now like more free spins for 32 euros, as promised and advertised when I made my deposit. I feel cheated. There hasn't been a solution from customer service for a week.

Ich habe bei dem Casino eine Einlage über 50 Euro geleistet. Ich habe einen Bonus über 40 Freispiele für je einen Euro dazu gewählt. Dieser Bonus wurde mit nicht gutgeschrieben. Mir wurde nur ein Bonus für 40 Spiele zu je 20 ct gewährt.

Ich möchte nun weitere Freispiele für 32 Euro, so wie bei meiner Einzahlung versprochen und beworben. Ich fühle mich betrogen. Seit einer Woche gibt es noch keine Lösung vom Kundenservice.

Hello thomas3588,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slottica Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise where did you find the bonus you described? I could not find such bonus on the casino website which would offer so many free spins there. Did you play away the free spins and your deposited balance? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

1. The bonus was offered upon deposit. It was the 4th deposit of the day over 50 euros. I have already deposited there several times and the bonus was activated for a deposit of 50 euros or more. After a long back and forth, the casino only gave me 40 free spins for another game and only for 20 ct per spin.

1. Der Bonus wurde bei Einzahlung angeboten. Es war die 4. Einzahlung des Tages über 50 Euro. Ich habe schon mehrmals dort eingezahlt und der Bonus wurde freigeschaltet für eine Einzahlung ab 50 Euro. Das Casino hat mit nach langem hin und her aber nur 40 Freispiele für ein anderes Spiel und nur für 20 ct pro Spin gegeben.

Hello thomas3588,

As far as I'm aware, there is no such bonus where you would get 40 spins for 1 eur - you simply get 40 free spins which by your words was credited to you.

Is there anything else we can assist you with?

Yes, the bonus should have been credited to me after the deposit. This is not the sign-up bonus! I have been registered at the casino for a long time. It was a deposit bonus for my third!!!! Deposit on the day!

Doch, der Bonus hätte mir nach der Einzahlung gutgeschrieben werden müssen. Es handelt sich nämlich nicht um den Anmeldebonus! Ich bin schon lange bei dem Casino angemeldet. Es war ein Einzahlungsbonus für meine Dritte!!!! Einzahlung an dem Tag!

Can you please show that exact bonus as there is nothing like you mentioned on the casino website - any screenshot or link?

No, I don't have a screenshot of it as I thought the bonus would be credited to me automatically after depositing.

Nein, einen Screenshot habe ich davon nicht, da ich der Meinung war, der Bonus würde mir automatisch gutgeschrieben werden nach der Einzahlung.

Hello thomas3588,

Unfortunately in this case there isn't anything we are able to do. There isn't any bonus on the casino website which would fit your description and without a proof provided by you, our hands are tied.

Is there anything else we can assist you with? If no, we will be closing the complaint.

Dear thomas3588,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.