Snatch Casino - Der Rückzug des Spielers scheint sich zu verzögern.

I deposited an initial 48 euros and received the bonus. The 48 euros were credited very quickly. I won more than 860 euros in two days playing. I want to withdraw 750 and it's still pending.

I send emails and they tell me that the finance department is in charge and they don't know anything. I already verified the account and they do not give me what corresponds. Very angry, I need that money. I trusted the casino and deposited money that I needed and they didn't even give me back. I need help fast please.

deposite 48 euros iniciales y recibi el bono. los 48 euros se acreditaron muy rapido. gane mas de 860 euros en dos dias jugando. quiero retirar 750 y sigue pendiente.

envie mails y me dicen que el departamento de finanzas se hace cargo y ellos no saben nada. ya verifique la cuenta y no me dan lo que corresponde. muy enojado, necesito ese dinero. confie en el casino y deposite dinero que necesitaba y ni eso me devuelven. necesito ayuda rapido por favor.

Dear fraaaaaaaaaaaanci,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can better understand the situation. Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

When exactly did you request the withdrawal and when exactly was your account verified?

Looking forward to hearing from you.

Best regards,

Tomas

Dear fraaaaaaaaaaaanci,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.